Job Description:

The IT System Administrator - Field Support is responsible for support of IT infrastructure and security for multiple corporate and property management sites throughout the eastern US. Key tasks include building automation support, ISP circuit procurement, hardware and infrastructure installations, and general network maintenance. The IT System Administrator - Field Support will be part of the Ventas Service Desk team which provides technical support to a medium-sized Enterprise ensuring PC/laptop, printers and peripherals are properly maintained and serviced.

Essential Functions:

• Act as primary point of contact for east coast corporate and field offices

• Manage remote office technology stack: DHCP administration, printer support, ISP support, remote access, phone system support, Carbon Lighthouse Support

• Deploy and administer firewalls to secure building automation systems

• Partner with the Infrastructure team to manage and maintain local data center systems supporting field offices

• Monitor and respond to system alerts on circuit status, along with tickets from ISP for outages/changes/restoration of services

• Manage vendors related to ISP circuits, telephone installation and repair

• Assist users with solving technical issues, software installation and support

• Analyze and diagnose user computer problems

• Set up or repair computer equipment or related devices

• Train users to work with new computer hardware and software

• Mentor junior team members and act as a technical escalation point

• Provide on-call rotation coverage as part of Service Desk team

• Assist with telecom billing

• Travel as required (estimated 20-30% of time)

  • Role will be based out of Philadelphia office

  • Expected to travel to New York City corporate office at least once a month

  • Expected to travel to Baltimore office quarterly

  • Other travel as needed (other field sites, Chicago and Louisville corporate offices)

Requirements:

• Experience: 5-7 years of experience in general IT systems support, including 2+ years supporting multiple remote offices.

• Education: Bachelor’s Degree required. Computer Science, Engineering, or Information Science degree strongly desired.

• Special Qualifications: Experience with firewalls, Building Automation Systems, and internet service providers is desirable. Experience with Nutanix operating systems is desirable

Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.

Ventas, Inc. is an Equal Opportunity Employer.

Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.

Ventas, Inc. is an Equal Opportunity Employer.

Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

Ventas Inc., an S&P 500 company, operates at the intersection of two large and dynamic markets – healthcare and real estate. Our diversified portfolio of over 1,200 assets in the United States, Canada and the United Kingdom are unified in serving the large and growing aging demographic. We use the power of our capital to unlock the value of senior living communities; life science, research & innovation properties; medical office & outpatient facilities, hospitals and other healthcare real estate. A globally recognized real estate investment trust, we follow a successful long-term strategy, proven over 25 years, built on diversification of property types, capital sources and industry leading partners, financial strength and flexibility, consistent and reliable growth and industry leading ESG achievements, managed by a collaborative and experienced team dedicated to our stakeholders.