Tenant Service Representative Chicago, IL/en-US/jllcareers/job/Chicago-IL/Tenant-Service-Representative_REQ31144/apply The Tenant Service Representative provides direct administrative support to Property Managers and Chief Engineer. Responsibilities include: Certificate of Insurance Tracking COIs must be maintained and updated on a regular basis for both Tenants and Contractors. General Filing TSR is responsible for ensuring all document/paper work for the property is filed no less than weekly. Postage Meter Monitors status of postage meter and refills when appropriate. Orders supplies for meter and gets required annual inspections. Repair Service Contacts repair services for all office equipment when necessary or requested by team member. Overnight Mail Prepares express mail packages and monitors supply levels and replenishes as necessary. Office Supplies All supplies should be monitored and ordered as needed, including letterhead, envelopes, monthly reports supplies, computers, phones, or any other items requested by managers. Management Audit Ensure compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually. Budget Preparation Assists team members with budget preparation for the property as requested by Manager. ACCOUNTING W-9s Obtains completed W-9 forms from all vendors. Upload invoices into AP system. OPERATIONS Tenant Service Request Responsible for daily review of TSRs noting completion times or dates if beyond acceptable limits, whether job performed to satisfy TSR, etc. Work with engineering staff to ensure discrepancies and address in next staff meeting. Purchase Orders - Draft Purchase Orders as requested by managers within 24-48 hours of the request for review by the manager. Leasing Tours - Prepare vacant suites for leasing tours with assistance from janitorial team and Concierge. TENANT RELATIONS Customer Service Provide superior customer service to all tenants, clients, contractors and vendors at all times. Tenant Events TSR is responsible for assisting Concierge in planning and coordination of all schedule tenant events at the property. Tenant Handbook review, update and revise as necessary. Coordinate distribution of updates or revisions to all tenants. Tenant Notification Prepare tenant memos and correspondence as directed by Managers regarding building holidays, upcoming events, etc. Safety Warden Meetings Work with Manager and Engineering staff to plan an annual safety warden meeting. Contact Lists maintain daily and update no less than monthly tenant, employee and contractors contacts lists to include emergency contact numbers. Professional qualifications Bachelors Degree required. Microsoft Office proficiency Workplace experience, minimum of 1-3 years in a workplace setting Commercial Real Estate Experience a Plus Planning and Organizing establish course of action to accomplish goals and evaluates results, develops schedules and task/people assignments, can orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently. Customer Focus dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect. Dealing with Ambiguity can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle risk and uncertainty. Interpersonal Savvy relates well to professionals both inside and outside the organization uses diplomacy and tact. Learning on the Fly - learn quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoy the challenge of unfamiliar tasks. Self-Starter able to start and complete projects independently. Time Management use time effectively and efficiently, can attend to a broader range of activities, gets more done in less time than others. Written/Oral communications ability to speak and write clearly and concisely, get messages across that have the desired effect. Attention to detail is thorough in accomplishing a task with concern for all the areas involved, no matter how small, will not overlook what needs to be done and can be depended upon to do each task accurately and completely. JLL Privacy Statement When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access devices operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on. For additional details please see JLL's Global Privacy Statement or our career site pages for each country. For employees in the United States, please view our Equal Opportunity and Information Security disclaimers here. Posted YesterdayFull timeREQ31144 JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with operations in over 80 countries and a global workforce of 88,000 as of September 30, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com