Job Description

ABOUT US

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks. 

Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

THE OPPORTUNITY 

Our Channel Partner Team (part of One Medical for Business Client Services) partners closely with our channel partners, including Professional Employer Organizations (PEOs), HR services firms, and select health plans to deliver One Medical membership & services as a part of their product offering. As a Channel Account Manager, you will be a key member of an emerging team that owns the end to end relationship with our large, national channel partner accounts. This team acts as the consultative partner in delivering the One Medical benefit to meet our partner's product strategy needs.  The team also advocates for our partners internally to help One Medical continue to build and scale our partner ecosystem.  Reporting to our Strategic Account Manager you will work with both the Channel & Client Services teams to manage and expand a portfolio of One Medical's most strategic partners in growth, and collaborate with multiple internal departments at One Medical (Operations, Quality and Value, Marketing, Sales, etc.) to service those relationships.

You will be part of a high-performing account management team working collaboratively to share best practices, support each other, and ensure we set up each partner relationship for success. You are a partner manager with exceptional communication skills, a strong presence and the ability to influence/persuade a wide range of audiences and quickly establish rapport with internal and external stakeholders. Additionally you possess strong planning and/or project management skills. Lastly, you will be set up for success if you have a demonstrated ability to manage competing priorities while consistently meeting (or exceeding) your goals and overcoming setbacks. If this sounds like you, we would love to connect. 

WHAT YOU'LL WORK ON: 

• Own the overall health and success of your portfolio by assessing partner needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with partners
• Service, manage, renew and execute against a portfolio of partner accounts, driving key program outcomes such as enrollment, utilization and client satisfaction
• Serve as a strategic and consultative thought partner and problem solver for your clients 
• Collaborate with internal teams to drive desirable outcomes for your partners and for One Medical
• Design, test, and implement improvements to our service and product offering

WHAT YOU'LL NEED:

• 5-7 years of experience in account & partnership management or consultative sales supporting and servicing large enterprise accounts/partners, with annual contract value in excess of $2M
• Proven track record of meeting goals and deadlines, inclusive of customer-retention or relationship management metrics; specifically renewals, customer success and adoption rates  
• Skilled at communicating, including written communication & ability to present to a diverse group of stakeholders
• Experience collaborating with cross-functional teams to deliver customer/client solutions
• Fluency in G-Suite & Powerpoint 
• Experience managing negotiations, including contract negotiations
• Knowledge of and experience with HR buyers required
• Experience working in the healthcare or benefits space strongly preferred

BENEFITS DESIGNED TO AID YOUR HEALTH AND WELLNESS:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in Los Angeles, CA.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.