This position will be responsible for assisting with sales in various aspects at University Center. As with all positions, other duties may be assigned by a supervisor in order to support all areas of operation as needed.
Sales of Meeting Space, Conference Services, Individual & Summer Housing (70%):
Develop and solicit business from industries with meeting and housing needs to secure the necessary advance bookings for a successful and profitable conference and housing operation Lease suites/apartments and sell the products and services of the property to prospects Accurately prepare and have a thorough knowledge of all lease and contract-related paperwork Utilize established sales and marketing strategies to increase property traffic Maintain accurate prospect traffic and data; assist with other computer data entry as necessary Respond to internet leads, answer prospect calls and conduct property tours Assist with sales inquiries by describing meeting and housing services at University Center Collect deposits and/or fees associated with leases and contracts Maintain/Update the client management system for frequent follow-ups with each client; contribute to the department's sales goals and client management protocols Greet meeting clients, monitor delivery of their expectations in collaboration with the conference services coordinator, and solicit new and repeat reservations Modify contracts as needed in advance of arrival and return to clients Review preliminary invoices to ensure proper client billing Assist with reviewing contract templates, standard letters and other client communications Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary Know the facility and products including meeting room set-ups, dining/catering options, audio-visual requirements, guest rooms/suites and all other available amenities, services and pricing Complete annual competition survey and benchmarking Maintain an excellent customer service relationship by adhering to the Peak Science of Service Standards Assist with development of value-added services and pricing strategies Attend networking events, trade shows and client appreciation functions Explain and enforce University Center policies and procedures to clients and guests Additional tasks as assigned by the University Center leadership Marketing Support (15%)
Create and distribute weekly marketing efforts including but not limited to: social media posts and promotions, email campaigns, outreach and engagement, and on-site client event planning Create and distribute direct mail pieces and solicit feedback from prospects/clients for event and promotion-specific initiatives Conduct market research for competitor analysis and new tradeshow participation Perform administrative tasks as needed Conference Center & Housing Operations (10%):
Assist in the support of all facets of conference center and summer housing operation Problem-solve housing assignment conflicts brought forth by summer housing guests Monitor summer housing occupancy plan and calendars of academic residents Assist to ensure a smooth arrival and departure for all summer housing groups Efficient and prompt communication of any changes brought to your attention by client prior to arrival to the conference services operations staff (to be sure Event Orders are accurate) Staff Supervision (5%):
Assist the professional staff of Conference Chicago in delegating work:
Student Conference Hosts Summer Conference Housing Intern Staff
Education/Experience and Technical Requirements:
Previous experience in closing sales, negotiating contracts, and generating leads Ability to work a flexible schedule including some weekends and late nights as needed Excellent organizational, verbal, written, and interpersonal communication skills Knowledge of a conference facility including basic audio-visual equipment and operation Knowledge of meeting room set-ups Ability to multi-task and make decisions quickly in a fast-paced environment Proficient knowledge of Microsoft Office Flexible and capable of prioritizing tasks when working in a busy and changing environment Ability to communicate efficiently with students, parents, colleagues, and University affiliates as Excellent customer service and communication skills Ability to demonstrate strong problem-solving skills Ability to demonstrate excellent organization and communication skills. Ability to demonstrate good judgement and decision-making skills. Ability to handle confidential matters in a professional manner.