Store Systems Help Desk Technician-Overnight Shift -Overview Date Posted:5/22/2018 City:Atlanta State:GA Country:United States of America Category:Information Systems -Description The Store Systems Help Desk Technician isresponsible for supporting the organizationstechnical support work order processthrough call dispatching functions. This individual serves as the first line of response for technical issues streaming from field personnel and optimizes available resources to ensure accurate and efficient problem solving. Duties and Responsibilities Include: -Provides support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store. -Ensures exceptional customer service to all field personnel, while working to maximize efficiency. -Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues. -Consistently follows all help desk standards and policies. -Minimum Requirements -High School GED required -Bachelors degree from an accredited college or university; a degree in Business, Information Technology, or related field preferred -1+ years experience in a technical support to help desk role a plus -Knowledge of PC, network, hardware, and software installation and configuration a plus -Proficient in Microsoft Office Suite preferred