Job Description
JOB DESCRIPTION I.T. TECHNICAL ASSISTANT
DESCRIPTION The PC Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required as well as maintaining social media, bank website and other duties as assigned.
RESPONSIBILITIES STRATEGY & PLANNING • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. • Accurately document instances of hardware failure, repair, installation, and removal. • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. • Support development and implementation of new computer projects and new hardware installations. • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
ACQUISITION & DEPLOYMENT • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
OPERATIONAL MANAGEMENT • Work with end users to identify and deliver required PC service levels. • Liaise with, and provide training and support to, end users and staff on computer operation and other issues. • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. • RECEIVE AND RESPOND TO INCOMING CALLS, PAGES, AND/OR E-MAILS REGARDING PC AND/OR HARDWARE PROBLEMS. • Monitor and test PC performance and provide PC performance statistics and reports. • Construct, install, and test customized configurations based on various platforms and operating systems. • If necessary, liaise with third-party support and PC equipment vendors. • Excellent technical knowledge of network and PC hardware, including Microsoft platform. • Hands-on hardware troubleshooting experience. • Working technical knowledge of current network protocols, operating systems, and standards. • Able to read and understand technical manuals, procedural documentation, and OEM guides. • Ability to conduct research into PC issues and products as required. • Working knowledge of social media, design and web-based marketing.
PERSONAL ATTRIBUTES • Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills. • Ability to present ideas in user-friendly language. • Understanding of the organization’s goals and objectives. • Self-motivated and directed. • Keen attention to detail. • Analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Ability to work in a team-oriented, collaborative environment. • Strong customer-service orientation.
WORK CONDITIONS • Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.