Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix Experience Design (XD) is an inclusive blend of design disciplines, focused on the company mission of entertaining the world. XD is responsible for the global Netflix experience, including how we acquire, retain and measure customer health, member streaming platforms, and developing, producing, marketing, branding and promoting Netflix experiences.

We recently launched a new ad-supported tier to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed.

Your work will also be essential to delivering a delightful, engaging, and highly relevant Ads experience for our Netflix members.

This is a remote-friendly role with mandatory team meetings ~4 times a year in Los Gatos or Los Angeles for collaboration and team building.

About Our Team

Our Ads Experience Design team designs the experience, technology, workflows, and capabilities that power Netflix's advertising business - where creative excellence, member engagement, and advertiser performance come together to define a new global benchmark for ads.

We operate as one unified team - aligning design, product, engineering, and business to deliver a cohesive and intelligent advertising experience that scales across all content types, from linear and live to games and branded entertainment. You'll be a critical part of one of the most talented and trailblazing advertising design teams in the world.

About the Role

To help us deliver this compelling experience, the Netflix XD Operations team is looking for a highly ambitious and experienced Design Program Manager. You will play a pivotal role in enabling and advancing our global ad tech suite - solidifying Netflix as the premier destination for brands to reach a premium, highly engaged audience.

As part of this team, you will bring your program management and people skills to drive cross-functional design programs at scale. As a Design Program Manager, you will drive strategy to pixels by collaborating with a multidisciplinary team of designers, content designers, engineers, product managers, and UX researchers.

What You Will Do

• Lead and optimize the operations for our Ads Business Platform design team, so that they can focus on designing and delivering features for our Netflix Ad Suite.
• Own strategic artifacts and drive initiatives/programs to ensure the team is deeply connected to the broader business context.
• Partner with design leadership and cross-functional teams to establish roadmaps and maintain them through understanding business priorities and cultivating strong relationships across the Ads product and tech organizations.
• Support the design pipeline from end to end, including prioritization and planning, resource management, and program tracking.
• Establish engagement models and cross-functional collaboration channels with key design partners and stakeholders, balancing multiple priorities and business demands.
• Successfully collaborate with design leaders, designers, product managers, researchers, engineers, and other design program managers.
• Champion design thinking, plan & lead workshops and advocate for user-centered design

The Must-Haves

• 7+ years of applicable program management experience in a technology and creative environment
• Domain familiarity with advertising best practices - you're comfortable with advertising nomenclature
• Demonstrated delivery of large-scale design programs and projects, preferably working in collaboration with product, engineering, and technical program managers
• Passion for user experience and design with an understanding of the product development process
• The ability to thrive in ambiguous environments with demonstrated examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives
• Experience working across complex problem spaces, with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind
• Strong instincts around people and organizations with demonstrated ability to influence design leadership
• Relationship and trust building - you're expected to develop strong, trusting partnerships to guide, inform, or support efforts; you demonstrate deep collaboration, curiosity, optimism and positivity and possess strong conflict resolution and diplomatic negotiation skills with a diverse range of partners
• Written and verbal communication skills to clearly articulate your concepts and evangelize them
• Experience working in continuous delivery environments where the pace is fast and priorities can shift quickly
• Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well

Even Better:

• User research operations: Experience supporting or coordinating user research studies for design teams.
• Familiarity with Ad tech platform and tooling
• Strong interpersonal and diplomatic skills to effectively liaise with non-tech partner teams (sales, marketing, operations)

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here .

Netflix is a unique culture and environment. Learn more here .

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.