Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Netflix Executive Fleet Team, NETFleet, is responsible for providing outstanding transportation services to Netflix executives. Our Administrative & Scheduling team works closely with executive assistants, executives, and drivers to address transportation needs, concerns, and inquiries efficiently.

We are hiring a Transportation Coordinator to join the team onsite in Los Angeles, CA. The ideal candidate for the role is a strong communicator and problem-solver with excellent attention to detail and the ability to partner cross-functionally across the Netflix organization. This team is 100% onsite in our Hollywood office.

Specific responsibilities include, but are not limited to:

• Facilitate outstanding transportation services and assure the highest level of safety, discretion, and confidentiality for the Netflix executive team.

• Maintain open communication channels with executive assistants, executives, and drivers, ensuring that needs, concerns, and inquiries are addressed in a timely manner.

• Monitor shared email inbox, dispatching software, and dispatch/SMS phone line (Dialpad) for ride requests, changes, scheduling issues, and field situations; escalate matters as needed to solve issues.

• Receive and assess executive ride requests thoroughly before confirming and assigning trips based on driver and fleet availability.

• Assign and distribute trips equitably between drivers based on efficiency and scheduling availability, using judgment and consideration to best accommodate executive preferences while balancing driver working hours.

• Respond to all scheduled trip adjustments and modify schedules to maximize accuracy and efficiency. Communicate changes to all parties involved in a timely manner.

• Oversee vehicle movements using transportation software and monitor the successful execution of rides in real-time.

• Coordinate driver time-off schedules and shift calendar, including optional weekend availability.

• Assign and oversee transportation reservations with third-party vendors for ride requests outside of NETFleet availability. Document and share feedback with vendors to continuously improve service.

• Utilize Moovs Transportation Software. Identify opportunities for continuous improvement and train new Executive Assistants as needed.

• Ensure the accuracy of invoices for external vendors (Metro FasTrak, tolls, Sirius XM, SC Fuels, Twilio, Wi-Fi) and update the PO tracker.

• Ensure the accuracy of invoices for third-party vendors for outsourced rides and vehicle charters.

• Train and onboard new drivers to understand the scheduling & dispatch workflows as needed.

• Collaborate with the Transportation Planner and cross-functional partners to seamlessly execute special events.

Qualifications:

• 3+ years of experience in corporate transportation. Experience in Black Car transportation, reservations, or dispatch preferred.
• Strong communication and customer service skills required. Experience in hospitality, events management, or similar field preferred.
• Must be proficient in Google Suite (Google Sheets, Gmail, Calendar) and chat platform (GChat, Slack, MS Teams, etc.). Experience with transportation management or booking software preferred.
• Strong organization and time management. Must manage multiple communication channels and adapt quickly to changing circumstances.
• Ability to work variable shift schedule required.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000 - $190,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.