Job Description

• Configure and support the company’s physical computer infrastructure
• Oversight of computer purchase,  PO process, and inventory management
• Ensure computer builds to conform to industry standards and adheres to company policies
• Provide day-to-day support of all computer hardware and respective software applications used by company personnel and their customers
• Help define and document internal standards, configuration, and recovery processes for computers and associated operating and application software
• Ensure timely and accurate service levels are maintained at all times
• Must be a self-starter, comfortable working independently and/or in a team environment
• Must be able to sustain a high rate of effort while working on multiple initiatives simultaneously
• Monitor, identify, assess and tune application software and hardware infrastructure as deemed necessary
• Able to assess the root cause of logical and/or physical software/hardware issues and ensure appropriate mechanisms are in place to resolve complex problems
• Supports and troubleshoots printer, scanner, and copier issues with remote customers.
• Some travel may be expected

Qualifications

• 1-3 years demonstrated overall experience
• Solid understanding of personal computing architectures; inclusive of the operating system, software configuration, and support of physical and virtual desktop environments
• Demonstrates experience building, configuring, and supporting Microsoft platforms is a MUST
• Versed in supporting standard Operating systems (Windows)
• Strong knowledge of PC troubleshooting; inclusive of software, network connectivity, diagnosis, troubleshooting, and repair
• Demonstrated experience configuring and maintaining Active Directory accounts
• General understanding of networking communication architecture including Switch, Firewall, and VOIP configurations
• Well versed with backup, anti-virus protection, and desktop/server monitor software applications
• Must have strong communication skills, be well organized and adaptable to changing priorities
• Eligibility to work in the United States without sponsorship
• Strong interpersonal and communication skills, analytical and problem research/solving skills
• Two to four-year degree in Computer Science, Information Systems or equivalent experience
• SharePoint knowledge is a plus
• INTUNE knowledge is a plus
• Powershell knowledge is a plus

Additional Information

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.