Job Description

POSITION OVERVIEW

The concierge serves as a customer service/sales consultant. This position schedule would be 9am-6pm  with some weekends.

Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors.  This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

 Greet residents and guests in a courteous and friendly manner as they enter the building

 Become familiar and provide recommendations to residents on community attractions and local amenities  when requested.

Provides brochures, floor plans and other collateral to clients

Completes guest cards, provides mini tours, and acts on leasing behalf during off hours

Retrieves packages for residents

Provides refreshments to residents and guests

Maintains Concierge Binder

 Keeps front lobby stocked with magazines, collateral and maps

Uses Internet as an aid in providing micro and macro information to residents and guests

Maintains a clean and orderly front desk, lobby area, and storage closets were applicable

 Prepares incident reports and correlating documentation

 Adheres to established policies related to fair housing

Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

REQUIREMENTS

Ability to apply good common sense when assisting residents and their guests

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team oriented

Additional Information

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.