Wisconsin Management Company (WMC) is hiring a full-time, temporary Resident Relocation Coordinator.

Join the WMC team!

This fabulous new opportunity is for a professional who wants to assist residents during the relocation process at Woodside Terrace in Beloit! This role is the central point of contact for residents and provides exceptional service during times of change.

Job Summary:

The Resident Relocation Coordinator is a key member and primary point of contact in the relocation team. The Coordinator is responsible for overseeing the daily relocation tasks while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. A positive attitude and a solutions-based approach are expected.

Principal Duties:

1. Attends construction meetings to understand relocation and construction schedules
2. Communicates relocation process to residents so they understand its impact on them
3. Meets with residents to assess special needs or circumstances to consider during the relocation process
4. Maintains relevant resident files
5. Gets and keeps residents motivated during the relocation process
6. Conducts individual resident interviews to assess volume of personal property, infestation issues, accommodations needed, etc. Shares relevant information with appropriate individuals to facilitate a seamless relocation
7. Works with owners, contractors, movers, and internal stakeholders to develop a moving plan and schedule
8. Communicates verbally and in writing, understanding and complying with the Federal Fair Housing Act, to include UFAS tenant notifications
9. Shares FFHA and other notifications with residents
10. Is onsite during the move to address any resident issues and troubleshoot problems
11. Ensures residents secure important and relevant personal and medical items and documents, makes sure they are readily available in case of emergencies. Should a medical emergency occur, the Coordinator facilitates needed assistance, document access, and solution coordination.
12. Works with general contractors to address and resolve any resident renovation/relocation issues
13. Is responsible for pest control at closing
14. Notifies residents of timelines and expectations prior to construction--including the moving process, delivery and coordination of moving supplies, final inspections, etc.
15. Secures needed moving assistance, ensures units are empty and unwanted items are removed safely
16. Checks in with residents 30 or more days before moving, following up weekly for three weeks before the move; conducts check-ins at 72, 48, and 24 hours before the moving date
17. Ensures residents do not enter or loiter around units that are under construction or construction sites, assisting tenants and accompanying contractors in occupied residence
18. Other duties as assigned

Qualifications:

CORE COMPETENCIES--

• Flexibility and Responsiveness
• Collaboration
• Effective Communication
• Commitment
• Empathy
• Attention to Detail
• Reliability
• Resiliency

KNOWLEDGE, SKILLS, ABILITIES--

• General knowledge of office procedures and processes
• Technology skills including MS Office Suite, with strong Outlook, Word, and Excel experience
• Ability to collect, enter, and analyze information
• Task and project management, time management
• Prioritization skills
• Exceptional interpersonal skills, including empathy, understanding, and working under stress
• Tolerance of ambiguity
• Respectful, professional, and able to maintain confidentiality
• Cooperative and collaborative with internal and external stakeholders

EDUCATION, EXPERIENCE--

• High school diploma or equivalent
• 3 years administrative experience, including direct customer service experience
• Experience in property management strongly preferred

Pay Range: DOE

WMC & FGS are equal employment/affirmative action employers.

AH:391

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