Job Description
GO PUT THE WORLD ON VACATION
At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
Wyndham Destinations is looking for a Manager, CRM / Salesforce Applications that will work with the CRM user community to support and enhance functionality within our Salesforce system. The successful candidate will be a savvy hands-on leader with Salesforce experience who can deliver results, build effective relationships, and works closely with technology team members, other administrators, and product owners. This role will be an active participant in getting projects completed either by IT developers or as part of the CRM configuration team. Additionally, this position will be responsible for maintaining data integrity of the software while helping evangelize Salesforce.com throughout the organization.
This role requires a highly collaborative approach with a strong business sensibility. Success requires an active listener who can translate between data to verbal articulations. This is a highly specialized and skilled position.
Responsibilities include, but are not limited to:
Administrative functions such as User Management, Profiles, Permissions, Roles, Custom Fields, Page Layouts, Workflow rules, validation rules, reports, dashboards and process builders within Salesforce.
Deliver comprehensive demonstrations of Salesforce Platform capabilities for the purpose of; new enhancements for stakeholders, troubleshooting with dev and support teams.
Automates processes using Salesforce Lightning Process Builder, Apps and Page layouts.
Manages configurations of the Sales, Service, Field Service Lightning, and Marketing Clouds.
Understands the importance of Entity (Object) Relationships and how to implement them in Salesforce, via lookups, master-detail and custom junctions.
Gathers and reviews business systems and user requirements.
Works directly with business unit to ensure understanding and effectiveness of systems design.
Acts as subject matter expert in the discovery and remedy of critical production issues.
Keeps abreast of new Salesforce features and functionality, providing recommendations for process improvements when warranted.
TRAVEL REQUIREMENTS
Less than 10% domestic travel
Minimum Requirements and Qualifications
EDUCATION
KNOWLEDGE AND SKILLS
Worked in an Agile Methodology Environment
Experience working with Jira
Knowledge of Copado
Solid understanding of the principles of release management
TECHNICAL SKILLS
Certified Salesforce.com Admin
Certified Sales Cloud Consultant
Certified Service Cloud Consultant
JOB EXPERIENCE
Minimum 5 years analytic experience leveraging CRM/Salesforce Platform
Minimum 2 years analytic experience leveraging CRM/Salesforce Lighting UI
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
A WORLD OF INCLUSION
Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.