Job Description

GO PUT THE WORLD ON VACATION

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

WYNDHAM DESTINATIONS is currently seeking a Customer Service Specialist in Orlando, Florida.  The CUSTOMER SERVICE SPECIALIST is responsible for assisting owners by responding to inquiries about title related matters such as questions about deeds, ownership changes or foreclosures. The Customer Service Specialist spends most of their time on the phone with our owners. The role is responsible for delivering Count on Me! Service by maintaining quality and productivity metrics.

JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Accept owner calls during business hours 
• Responds to internal and external customer communication via phone and email. 
• Performs duties of a general clerical 
• Performs other duties as needed

TRAINING SCHEDULE AT CORPORATE OFFICE (FIRST 4-6 WEEKS)

• Monday through Friday from 8:00 a.m. to 5:00 p.m.

DEPARTMENT HOURS

• Monday through Friday from 10:30 a.m. to 7:00 p.m.

EDUCATION

• High School Diploma or equivalent.

KNOWLEDGE AND SKILLS

• Previous Owner Services, Financial Services, Title Services experience is a plus
• Ability to prioritize tasks
• Sense of urgency to complete tasks while being detail oriented
• Exceptional listening skills
• Good communication skills (verbal and written)
• Strong reading comprehension skills
• Effective decision-making skills

TECHNICAL SKILLS

• Ability to navigate multiple computer systems
• Intermediate proficiency with Microsoft Word, Outlook and Excel

JOB EXPERIENCE

• 2+ years customer service experience.

Unless there is a legal requirement, experience will be accepted for the education requirement.

A WORLD OF INCLUSION

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.