EV Product Support Manager

ABC Companies, a leader in the motorcoach industry, is searching
for a Electric Vehicle (EV) Product Support Manager. You would manage and provide technical support, information, and training for ABC customers and employees throughout the United States and Canada. The ideal candidate will be in Florida.

Salary: $100,000 – 150,000/Yearly

Full Time position

Benefits: The successful candidate will enjoy competitive compensation and group insurance benefits including 401k with company match program; paid vacation/holidays, employee recognition programs, company vehicle and travel expenses.

Essential duties include:

• Provide technical support, information, and training for customers in assigned region.
• Travel to new and current customer locations for the purpose of product support and technical training.
• Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to Van Hool, Eberspächer & other ABC products.
• Investigate, analyze, and report conclusions and recommendations in response to customer questions and concerns related to Van Hool, Eberspächer & other ABC products in a timely manner. Also report any and all customer suggestions and comments.
• Lead and coordinate regular (annual, quarterly or as required) training for customers within assigned region.
• Perform mechanical maintenance, repairs, campaigns, and other service work for ABC product offerings as directed.
• Participate in and successfully complete annual training requirements on all aspects of Van Hool, Eberspächer and other ABC products.
• Complete customer visits according to the prescribed schedule to provide information, technical support and assistance for new and existing Van Hool, Eberspächer, and ABC customers.

Requirements:

• Formal training or experience, troubleshooting and diagnostics of all major coach systems including HVAC and High Voltage AC and DC electrical systems.

• Familiarity with electrical drawings, commissioning software, and general EV (Electric Vehicle) architecture.
• Mechanical background or experience with commercial vehicles and High Voltage systems.
• Familiarity with Cummins, Detroit, Allison, Eberspächer, Carrier, High Voltage (HV) Inverters.
• Must have some shop or fleet management experience.
• Must have proficient time management, communication, and interpersonal skills.
• If not qualified with a Commercial Driver’s License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, with in sixty days of employment.
• Good organizational skills to include the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames and working with customers, vendors, and coach builders.
• Requires travel on a regular basis.

Education & Experience:

• Electrical Engineer is desired.
• High School Diploma or College degree. Preferably in Transportation Industry and Electrical is desirable.
• Preferred 5 years’ experience in the transportation or electric vehicle fields.
• Electrical and engineering technology experience are required.
• Field service background is desired.