Benefits:

401(k) matching

Employee discounts

Paid time off

About the Role:

We are looking for a Customer Service Specialist to join our team at Ace Hardware & Home Center in Portales, NM. As a Customer Service Specialist, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. We are looking for a dependable & trustworthy individual who enjoys working with the public.

Responsibilities:

Responding to customer inquiries via phone, email, and in-person

Assisting customers with product selection and purchases

Resolving customer complaints and issues in a professional and timely manner

Processing customer orders and returns

Maintaining a high level of product knowledge to provide accurate information to customers

Key Carrier/Holder

B2B specialist

Requirements:

Prior customer service experience

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Work Weekends

Positive and friendly attitude

About Us:

Ace Hardware & Home Center has been a leader in providing innovative products to our customers for over 65 years. Our commitment to quality and customer satisfaction sets us apart in the industry. Our team enjoys a positive and collaborative work environment, with opportunities for growth and development.