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Client Specialist - full and part time

Art Van Furniture

Client Specialist - full and part time

Royal Oak, MI +2 locations
Paid
  • Responsibilities

    Art Van Furniture, Michigan's largest furniture retailer and America's largest independent furniture retailer, is growing! Our growth is your opportunity for success!  We are seeking a Client Specialist to join our team.

     

    The Client Specialist is to deliver an exceptional guest experience through relationship selling and guest follow-up thus maximizing sales opportunities, delivering profitable sales and creating Client Loyalty.  The Client Specialist I is learning the role of sales with Key Results Areas: Delivered Sales, Value Adds, Net Average Sale, Email Address, Collection, and Net Promoter Score. Other responsibilities include:

    • Works collaboratively and effectively with other sales staff and leadership to meets or exceed team sales goals and works with sales coach to build plans for improvement areas.
    • Maximizes every customer opportunity by following the GUEST selling process (i.e. establishing a relationship, providing accurate product solutions, suggestive selling, and customer follow up) and properly leveraging other sales expertise or relationships when appropriate.
    • Meets or exceeds the store’s Value Add goals.
    • Promotes team work and depicts behaviors that are in line with our PARTNERS Values.
    • Frequently utilizes Sales Associate Workbench tools to improve Key Results Areas (i.e. undelivered business, lead generation and sales performance results)
    • Actively participates in training and sales meetings; applies learning to improve performance and promote self-development.
    • Acts as an ambassador for Art Van; implements creative ideas for additional business by networking and prospecting
    • Assists as needed or requested and at least daily in maintaining store standards and store appearance.
    • Authority as detailed in the Company’s Standard Operating Procedures.

    Required Skills

    THE SUCCESSFUL CANDIDATE WILL POSSESS THE FOLLOWING SKILLS AND EXPERIENCES:

    • High school diploma or equivalent
    • Experience in a customer service environment preferably in an environment that has, at a minimum, required add on sales. Previous inside sales experience selling packages preferred.
    • Ability to complete Art Van internal basic certification for Pure Sleep within three months of hire
    • Communication skills that span all levels of people
    • Familiarity with computers and the ability to learn and use Art Van’s POS system.
    • Previous work experience where timeliness and attention to detail were required
    • Previous experience learning large amounts of data in a short time and using it to complete a process
    • The ability to work collaboratively and exercise judgment on when to leverage other team members to assist in the customer experience.

     

    Art Van offers a competitive salary combined with an excellent benefits package. 

    Interested applicants can apply on-line on our website at jobs.artvan.com. 

    Learn more about Art Van by viewing our company video at: https://www.youtube.com/watch?v=-zbH9Ynfp0Q&feature=youtu.be.

    Required Experience

  • Industry
    Retail
  • Locations
    Royal Oak, MI • Taylor, MI • Novi, MI