The Success Advocate acts as a mentor and accountability partner for students, serving as the central point of contact in the Pathways program.  The Success Advocate is responsible for assisting students with the college enrollment process and encouraging them to become more self-reliant by orienting them to college policies, procedures, resources, and technology.  They help facilitate student learning to ensure students are successful in navigating the complexities of college from admission through graduation. They provide proactive outreach and support to an assigned caseload of students to ensure student engagement and retention. The Success Advocate builds relationships with students, encourages them to actively engage in the community of JCCC, and connects them with resources as needed to promote goal completion.  

1. SERVE AS COHORT MANAGER FOR STUDENT SUCCESS – Provide expertise in the enrollment process to a defined group of both new and continuing students.  Research and resolve barriers to student goal achievement.  Appropriately refer students to other departments on campus as needed to facilitate student connections with resources.  Meet one-on-one with students to develop an individualized action plan to help them achieve their academic goals. Monitor the progress of each student until these goals are completed.  Assist students in identifying and overcoming obstacles and barriers.  Establish and maintain regularly scheduled communication with students, providing helpful, just-in-time information and follow-up services to ensure student engagement and retention. Actively leverage technology to identify at-risk students and implement proactive intervention strategies that assist in connecting students with appropriate resources and enhance the likelihood of degree completion.

2. FACILITATE STUDENT LEARNING AS INSTRUCTOR OF NEW STUDENT ORIENTATION AND ONLINE “PATHWAYS TO SUCCESS” COURSE – Provide instruction, guidance and assistance to students regarding the enrollment process, college policies, and tools needed to navigate their college path.  Introduce students to campus resources to enhance student learning and empower students to successfully engage in their college experience.

3. SERVE AS A LIAISON TO OTHER STUDENT SUCCESS AND ACADEMIC DEPARTMENTS – Build strong relationships and work collaboratively with departments within the Student Success and Engagement Branch, the Academic Support Division and other strategic partners college-wide.

The responsibilities described represent the primary responsibilities of the job.  Other responsibilities may be assigned by the supervisor as warranted by business needs.

Required Skills

• Attention to detail and accurate record-keeping
• Ability to maintain the confidentiality of student information
• Ability to communicate institutional policies and procedures clearly and accurately
• Ability to work with a diverse population of students and staff across numerous communication channels
• Strong collaborator with excellent interpersonal communication skills
• Strong presentation skills and the ability to communicate well with individuals and groups
• General computer, data entry, and web knowledge
• Effective written communication skills as evidenced by application materials

Required Experience

• Bachelor's degree in a related field

PREFERRED EXPERIENCE:

• One year of experience working with student records or other confidential materials
• One year of customer service experience
• One year of data entry experience and the ability to type accurately
• Experience working with college students of diverse populations
• Experience with Banner or a related student information system
• Experience with a CRM (constituent/customer relationship management) system
• Experience with Microsoft Windows
• Multi-lingual applicants with conversational ability encouraged

BENEFIT INFORMATION:

Click here for a summary of our benefit information. If applying for an adjunct position, click here for a summary of our adjunct faculty compensation.

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

DISCLOSURES:

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. FOR FULL CONSIDERATION, APPLICANTS ARE ENCOURAGED TO APPLY PRIOR TO THE REVIEW DATE LISTED IN POSTING.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of sex, race, color, national origin, disability, age, religion, genetic information, marital status, veteran's status, sexual orientation, or other factors that cannot be lawfully considered.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc) refer to the links on our Career page.

• Attention to detail and accurate record-keeping
• Ability to maintain the confidentiality of student information
• Ability to communicate institutional policies and procedures clearly and accurately
• Ability to work with a diverse population of students and staff across numerous communication channels
• Strong collaborator with excellent interpersonal communication skills
• Strong presentation skills and the ability to communicate well with individuals and groups
• General computer, data entry, and web knowledge
• Effective written communication skills as evidenced by application materials