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Assistant Analyst, Store Operations - Systems

Abercrombie & Fitch

Abercrombie & Fitch

Assistant Analyst, Store Operations - Systems

Columbus, OH
Full Time
Paid
  • Responsibilities

    COMPANY DESCRIPTION

    OUR COMPANY

    Abercrombie & Fitch Co. is a portfolio of five global, renowned lifestyle brands: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. We reach customers across 120+ countries and strive to create inclusive, welcoming, omni-channel experiences for our global customers.

    OUR VALUES

    How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren't afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F.

    JOB DESCRIPTION

    Store Operations is the Home Office support for store associates and operations in Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks stores worldwide. The team is responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges in store operations. The Assistant Analyst, Store Operations - Systems is responsible for supporting best-in-class technology and point of sale experiences in stores worldwide. This position plays a critical role as the liaison between IT and Stores for technology issue resolution and new hardware implementation. Driving to innovate is essential - growth will be demonstrated through tangible improvements to associate experiences within the systems and resources the organization currently has in place. The successful candidate will voice store management perspectives as a key representative for the global store organization, including maintenance of core functionality and implementation of new features. This job is located at our Global Home Office in Columbus, Ohio.

    WHAT WILL YOU BE DOING?

    • Developing and implementing store training and communication for capital and maintenance project roll-outs
    • Developing reporting to identify escalating issue trends and technological opportunities across global store fleet
    • Participate in validating new functionality and hardware ahead of production release
    • Engaging with cross functional teams to support stores through peak planning periods
    • Participate in creating and maintaining a 5-10 year store hardware roadmap, including reviewing new hardware and technology
    • Develop working knowledge of emerging trends in retail industry
  • Qualifications

    WHAT WILL YOU NEED TO BRING?

    • Ability to generate new ideas and create solutions with a growth mindset
    • Self-motivated, self-starting, and creative thinker; shows resiliency in problem-solving
    • Ability to listen to customers, both internal and external, and apply insight
    • A collaborative approach to work; builds strong partnerships with business partners
    • Strong verbal and written communication skills with the ability to escalate issues
    • Strong proficiency in Microsoft Office suite
    • 1+ years' experience in retail customer service, sales, or management preferred

    ADDITIONAL INFORMATION ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER VIDEOS TO WATCH

  • Industry
    Retail
  • About Us

    Abercrombie & Fitch Co. is a portfolio of global lifestyle brands (Abercrombie & Fitch Co., abercrombie kids, Hollister, and Gilly Hicks) that share a commitment to offering products of enduring quality and exceptional comfort – allowing consumers around the world to express their own individuality and style. The company operates approximately 850 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com and www.hollisterco.com.