COMPANY DESCRIPTION

This job is located at our Global Home Office in Columbus, Ohio.  

JOB DESCRIPTION

The Store Operations team is the Global Home Office (GHO) support for store associates and communications in Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks stores worldwide. The Process, Supplies, and Omni Services team supports existing store processes in each of those areas of operations, while also iterating and creating new processes, tools, and reporting to continuously best support stores. The team interacts with multiple GHO departments and partners, representing the interests of stores globally.

The Associate Analyst, Store Operations Omni Services is responsible for supporting omnichannel initiatives in stores worldwide. This role is the first point of contact for stores on all things omnichannel, supporting stores through reporting analytics and performance, communication of updates or rollouts, and investigation of system issues. This position maintains cross-functional partnerships on development and testing of new omnichannel initiatives while supporting training and communication on these projects. This position also partners with CFPs to drive the most value from each omnichannel program.   WHAT WILL YOU BE DOING?

• Participate in cross-functional capital projects, including definition of technical requirements and pre-deployment testing

• Design post-deployment training programs on new initiatives and capital projects

• Lead training for field management teams and cross-functional business partners

• Build post-deployment analytics on new initiatives and capital projects

• Maintain existing reporting for omnichannel capabilities and Voice of Customer feedback

• Build ad-hoc analyses to support Stores leadership as needed

• Build and manage budgeting, projection, and labor allocation for store omnichannel tasks; including peak planning to maximize store preparedness while meeting varied requests in a changing environment

• Play a role in maintaining multi-year omnichannel roadmap, including development of new ideas

• Gather feedback from store associates on gaps in omnichannel capabilities

• Develop working knowledge of emerging trends in retail industry

• Be an advocate for stores management with cross-functional partners at Global Home Office

WHAT DO YOU NEED TO BRING?

• Bachelor’s degree or related experience

• 2-4 years’ experience in Store Ops or a related field

• 1+ years’ experience in retail customer service, sales, or management preferred

• High attention to detail

• Ability to generate new ideas and create solutions with the future in mind

• Ability to listen to customers, both internal and external, and apply insight

• Strong verbal and written communication skills with the ability to escalate issues

• Knowledge of data analysis techniques and strong analytical mindset

• Strong proficiency in Microsoft Office suite including Excel

• Knowledge of Oracle BI and Tableau preferred

• Knowledge of Adobe InDesign preferred

OUR COMPANY

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are - and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas. 

OUR VALUES

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 

WHAT YOU'LL GET

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  

• Paid Time Off and Work From Anywhere Flexibility    

• Paid Volunteer Day per Year, allowing you to give back to your community 

• Merchandise Discount 

• Medical, Dental and Vision Insurance Available 

• Life and Disability Insurance 

• Associate Assistance Program 

• Paid Parental and Adoption Leave 

• Access to Carrot to support your unique parenthood journey 

• Access to Headspace dedicated to creating healthier, happier lives from the inside out 

• 401(K) Savings Plan with Company Match 

• Opportunities for Career Advancement, we believe in promoting from within 

• A Global Team of People Who'll Celebrate you for Being YOU

ADDITIONAL INFORMATION

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Abercrombie & Fitch Co. is a portfolio of global lifestyle brands (Abercrombie & Fitch Co., abercrombie kids, Hollister, and Gilly Hicks) that share a commitment to offering products of enduring quality and exceptional comfort – allowing consumers around the world to express their own individuality and style. The company operates approximately 850 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com and www.hollisterco.com.