Job Description

** Summary:**

The BMW Genius serves as the technology expert, supporting the sales team and delivering an informative, world-class experience while ensuring every customer is completely comfortable with their new BMW during the final delivery.

** Duties and Responsibilities:**

• Execute a seamless and informative new vehicle delivery process for all customers.
• Demonstrate and explain all vehicle technology and features, such as connectivity and navigation.
• Serve as the dealership's primary non-selling product expert for all BMW models.
• Answer technical and feature-related customer questions in-person, by phone, or via email.
• Conduct proactive Encore follow-up sessions with new owners to provide ongoing support.
• Maintain expert-level knowledge of all current and upcoming BMW models, features, and updates.
• Actively promote and assist customers with setting up the official My BMW mobile applications.
• Assist the Sales team by providing product and feature information during customer test drives.
• Use the dealership's CRM system to log all customer interactions and schedule appointments.
• Help train and educate coworkers on how to effectively demonstrate BMW technology.

Qualifications

• A self-starter with a driven work ethic who takes the initiative to manage and prioritize their customer follow-up schedule effectively.
• Comfortable explaining complex technological features to people in a clear and friendly way.
• Exceptional communication, presentation, and customer service skills.
• Genuine passion for cars, technology, and continuous learning.
• Must be authorized to work in the USA and possess a valid driver's license.
• Must be able to pass all pre-employment requirements including background check, MVR, and drug screening.

** Preferred Qualifications:**

• Strong knowledge of BMW features, models, and tech packages

Additional Information

** Compensation - Hourly (15-17/hr) + Commission):**

• Performance-based earnings range: $4,500 - $5,200+ / per month * Actual earnings depend on performance. High-performing sales professionals who consistently meet and exceed store and corporate goals often earn well above this range.

** Schedule** :

• FULL TIME
• Sundays Always Off
• Saturday Availability Required

** Perks & Benefits:**

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines