Position: AIS Coordinator Location: Newport News, VA Job Id: 4481 # of Openings: 1 BioScrip, Inc. is one of the nations leading specialty home infusion companies! Our focus is clinical excellence and improving the quality of our patients lives. With approximately 2,500 employees able to service 46 states, BioScrip has externally-qualified Centers of Excellence built around specific clinical conditions and therapies, as well as Ambulatory Infusion Centers around the country. Ours is a fast-paced dynamic work environment with room for new ideas and opportunities for career advancement. We offer a wide array of welfare benefits as well as Tuition Reimbursement, an Employee Referral Program, and a 401(k) Retirement Savings. SUMMARY Provides the full scope of reception and administrative office support services to the office. Provides administrative support by maintaining a close and highly responsive relationship to the daily and ongoing needs of the office staff. Functions as support for the location by coordinating the flow of information and timely and accurate delivery of equipment, medication, and supplies between the patient/referral source, benefit verification team and clinical departments. Provides accurate and consistent data entry in the electronic medical record. Participates in the branch inventory control program, including, but not limited to, purchasing and equipment maintenance responsibilities. ESSENTIAL FUNCTIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. * Answers telephone calls and emails in a timely and professional manner, directs all calls and emails appropriately, and takes accurate messages. * Greets patients by welcoming them, helping them settle into the appropriate waiting area, answering any questions, and informing of office procedures and policies. * Ensures patient information is complete and accurate, updates patient profiles and scans required documents. * Maintains clean and orderly waiting area, coordinates patient movement, and reports problems or irregularities to General Manager * Collects patient co-payments and outstanding balances.

• Schedules patients for upcoming appointments and calls patients to remind them of appointments. * Updates and distributes extension and department lists as needed. * Photocopies, faxes, and routes or emails information as needed and requested. * Sorts, distributes, and processes incoming/outgoing mail. * Assembles/maintains new patient packs. * Manages the facilities of the building and general maintenance, including but not limited to office equipment and outside maintenance vendors. * Assists in the set up and distribution of medication, equipment and supplies. * Supports the intake department on new patient referrals, helping to ensure the accuracy of information collected and evaluating referrals against branch service model parameters. * Keeps current on medication, equipment and supply coverage criteria, including billing and diagnosis codes. * Communicates coordination of care information with team members, patients/caregivers, referral sources and home health agencies. * Serves as a back-up for nursing to provide patient care as needed. * Assists in performance of physical inventory as requested. * Processes all required paperwork according to established procedures. Ensures all documentation needed for billing is collected prior to or soon after accepting the referral. * Maintains organized file system for document tracking and patient management/follow up. * Maintains confidentiality of patient information. * Attends all required in services throughout the year. * Works independently on other projects as assigned. * Completes Company mandated and position specific training assignments timely and according to policy. * Each employee is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of the Company. Each employee must be made aware of and understand proper internal control procedures associated with their specific job function as communicated by his/her manager. * Each employee is responsible for reporting concerns that he or she may have with respect to deficiencies in internal control. * Performs other duties as assigned. EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS High school graduate or GED required, college degree preferred. Three years of related healthcare experience preferred. Proficiency with Microsoft Office Suite and keyboarding skills. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED The requirements listed below are representative of the knowledge, skill, and/or ability required, with or without reasonable accommodation. * Strong interpersonal and communication skills. Ability to work cooperatively and effectively with branch departments and department team members. * Ability to maintain confidentiality. * Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion. * Knowledge of computerized information systems. * Plans and organizes work effectively. * Prioritizes responsibilities and workloads. * Displays a neat, clean, professional appearance or demeanor at all times. Language Skills Ability to read, analyze and interpret information appropriate to duties and responsibilities assigned. Ability to operate information systems, follow policy, complete required forms, prepare reports. Ability to effectively present information and respond to questions from referral sources, managers, patients, employees, payers and the general public. Mathematical Skills Ability to calculate figures and amounts such as supply quantities. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. BioScrip is an equal opportunity employer. All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.