Customer Insights Analyst: Bloomingdale's, New York, NY Job Overview: Bloomingdales Customer Insights Departments mission is to interpret a rapidly changing environment and translate insights into actions that help drive Bloomingdales short and long-term business strategies. For our Analyst position, therefore, we are looking for an entrepreneurial, creative problem solver who has a fundamental curiosity about the customer and experience using insights to make an impact. Reporting to the Consumer Insights Director, this person will play a key role in supporting and leading key customer research projects. Perform other duties as assigned. _Essential Functions: _ ** **Partner with internal merchant, store, and COM teams on customer research projects that inform and guide their daily decision-making and longer-term strategies ** **Leverage Power BI, internal customer dashboards, and syndicated research tools to conduct data analyses ** **Support and lead primary customer research initiatives: - Design and field surveys that align with key business objectives - Support and lead one-on-one qualitative customer research projects, from in-person focus groups to online discussion groups - Provide in-depth analyses of key research findings ** **Create compelling PowerPoint presentations that stand out and illustrate the customer story, synthesizing insights from a variety of sources (customer research, internal data, macro trends, etc.) ** **Develop specific research plans based on ambiguous goals or agendas Regular, dependable attendance and punctuality. Qualifications: **Education/Experience: ** ** ** ** **Undergraduate degree in marketing or related field ** **2-3 years relevant market research and/or data analytics experience (either client or vendor side) ** **Specific experience in retail is a plus **Communication Skills: ** ** **Exceptional communication, interpersonal and organizational skills ** **Ability to read, write, and interpret technical documents ** **Extremely collaborative; trust and leverage the talent of others in decision making ** ** **Mathematical Skills: ** ** **Basic and high level business math functions and analytical skills **Reasoning Ability: ** ** **Strong analytical and problem solving skills ** **High level of self-initiative, resourcefulness and strong leadership skills ** **Experience working with a broad range of qualitative and quantitative research methodologies (surveys, online communities and panels, ethnographies) ** **Strong data analysis and data visualization skills ** **Able to translate research findings and data analyses into actionable insights and strategies ** ** **Physical Demands: ** This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. Involves manual dexterity for using keyboard, mouse, and other office equipment. May involve moving or lifting items under 10 pounds. **Other Skills: ** Proven ability to create compelling PowerPoint presentations, utilizing story-telling and creative design skills Strong curiosity about what motivates customers and how to apply these insights to our day-to-day business Strong interest in fashion retail Proactive self-starter with ability to work independently and creatively solve problems Comfortable with ambiguity and creating processes in complex environments to drive customer centric thinking **Work Hours: ** Ability to work a flexible schedule based on department and company needs. Ability to travel as needed. This job description is not all inclusive. Macys Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. **Primary Location: **United States-New York-New York **Work Locations: ** **Job: **Marketing Effectiveness **Organization: **Bloomingdale's Inc.