2018 Spanish Immersion Summer Internship-Ea Los Angeles, CA (P1 or P2) CVS Health 23,317 reviews - Los Angeles, CA Full-time, Temporary, Internship GENERAL SUMMARY: The Spanish Immersion Internship provides the CVS and non-CVS intern the opportunity to participate in the care of patients with a variety of acute and chronic conditions, focusing on the Hispanic community and utilizing the Spanish language. The application of therapeutic principles as well as documentation, communication skills (including Spanish), and drug information skills are emphasized on a daily basis through interaction with patients and other health care professionals, emphasizing the Hispanic community and related disease states for those patients. This syllabus to be used in conjunction with Experience Rx to fulfill the Interns training, in addition to the Spanish/Hispanic experience. ESSENTIAL FUNCTION: Customer Service * Greet each customer in a courteous and professional manner * Assist all pharmacy and front store customers with their questions and concerns * Request additional help when needed to maximize customer satisfaction * Maintain customer/patient confidentiality according to HIPAA and company standards * Answer telephone timely and with appropriate greeting Operations * Comply with all federal and state laws, rules and regulations * Comply with CVS policy and procedures at all times * Adhere to CVS workflow and ensure quality assurance standards are maintained at all times * Communicate and interact with all healthcare professionals to provide optimal care * Access, input and retrieve information to/from the computer * Resolve Third Party rejections and complete any manual claim forms * Maintain prescription prioritization throughout prescription processing * Process prescriptions o Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions * Perform all prescription pick-up procedures, in adherence of CVS policy and procedures o Complete Prescription Pick-Up Log, validate customer address o Make the Offer to Counsel and direct customer to Pharmacist (if necessary) * Perform all register transactions, in adherence of CVS policy and procedures o This includes cash, check and charge transactions o Bag merchandise upon completion of sale * Answer customer medical questions when appropriate * Retrieve and file prescriptions appropriately according to State and Federal Law * Assist Pharmacist with maintaining daily and weekly reports * Communicate with Field Management and the Customer Support Center regarding any required reporting * Participate in all required store operational meetings * Maintain a clean, organized and professional pharmacy department, according to CVS standards * Stand for extended periods of time Under Direct Supervision of Pharmacist * Solicit information on a customers medical history to give appropriate medical advice * Practice and develop duties performed by pharmacists when applicable and according to law Inventory Management * Maintain in-stock by ensuring all inventory management policies and procedures are followed * Utilize appropriate report(s) to maintain replenishment * Pull outdated, damaged and recalled merchandise and prepare for return * Assist with putting away drug orders (except CIIs) as permitted by law Human Resources * Support scheduling activities according to the needs of the business and workflow model * Coordinate/implement the training and development of Pharmacy Support Staff * Complete all required training and compliance programs within designated timeframe MARGINAL FUNCTIONS: * Assist front store operations when needed * Communicate with field management and corporate any required reporting DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Required Qualifications * Spanish Fluency basic to moderate * Willing to relocate for the Summer Internship for the duration of the program = 10 weeks (housing and travel unfunded) * Strong retail/community experience and post grad desire to work in community pharmacy ( >500 hours community experience) * Enrolled in Pharmacy school in good academic standing and be currently in their P1 or P2 year * Available full time for the duration of the Summer program * They must be self motivated and able to present experiences/projects to peers, leaders, and management * Hold current intern license or be licensed in the state where they will practice Preferred Qualifications * Interested in relocating post grad to a Dominant Spanish market Education Accepted into or actively enrolled in a AACP accredited college or school of pharmacy Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nations largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. 2 hours ago - save job - original job Apply On Company Site Other jobs you may like Summer Intern AECOM - Los Angeles, CA 1 day ago Summer Marketing Internship (flexible hours) Zemarc Corporation - Commerce, CA 4 days ago Easily apply Summer Internship - Sales & Research Cambridge Global Payments - Los Angeles, CA 10 days ago Easily apply Summer Internship Jr. Sales & Research Cambridge Global Payments - Los Angeles, CA 10 days ago Summer Intern HUB International - Los Angeles, CA 2 days ago * Jobs at CVS Health in Los Angeles, CA CVS Health CVS Health 23,317 reviews Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume