Customer Service Representative CarMax 2,046 reviews - Kennesaw, GA 30156 Position Description CarMax has been a Fortune "100 Best Companies to Work For since 2005", was awarded a 2016 & 2017 Top Workplaces honor by The Atlanta Journal Constitution and ranked 7th of Atlanta's top 25 large companies, and Training magazine's "Top 125 Training Companies" since 2008. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates. Here are a few facts about CAF (CarMax Auto Finance): * Portfolio size of more than $10 billion. * Great work-life balance, community involvement, team engagement events, on-site gym...etc. * We provide benefits that support the diverse needs of our workforce (e.g., flexible time, adoption assistance, domestic partner health care coverage, and more) * Not a suit & tie environment, think jeans and sneakers. SUMMARY: Under limited supervision, responsible for answering incoming phone calls from customers and resolving any questions received from customers on the status of their account. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Take incoming phone calls from customers and answer customer questions regarding his/her account. * Resolve any customer issues regarding their account, partnering with a supervisor if necessary. * Verify customer information on account is correct and update as necessary using computer screens. * Advise customers of the status of their account (paid current or past due) by reviewing account information on collections system. * Educate customers regarding their account, interest accruals, late fees, credit reporting, payment options and account management options. * Influence customers to make payments on the account. * Process customer payments via inter-company computer systems. * Annotate accounts in inter-company systems to document all interactions with the customer. * Process customer correspondence requests and return mail. * Understand and adhere to company policies and procedures including collection policies/laws. * Work with other departments/personnel where necessary to resolve customer questions/issues. * Perform above functions within department expectations/metrics. Training begins on Monday, 06/04/2018. Training is Monday through Friday from 9:00 AM until 6:00 pm for 5 weeks. You must be available to attend and pass ALL of the training to continue full time employment. WORK SCHEDULE AFTER TRAINING: Monday - Friday: Variable (2 nights and 3 Mids/Days) Variable Saturdays (9am-6pm) Position Requirements Multi-task in a high energy and fast-pace work environment. Speak and listen effectively with CarMax customers via phone. Ability to recognize problems, resolve or escalate as needed. Use a variety of talks offs to educate and influence the customer to make payment. Tolerate stressful interactions with customers. Complete CarMax provided training as required. Understand and adhere to company policies and procedures. EDUCATION and/or EXPERIENCE: High school diploma or 1 year related experience/training. Basic typing skills including minimum accuracy requirements. Basic computer knowledge. WORK ENVIRONMENT: Great work-life balance, community involvement, team engagement events, on-site gym...etc. Not a suit & tie environment, think jeans and sneakers. Flexible work hours with shifts that include days, evenings, and weekends 17 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative Pep Boy Auto - Atlanta, GA 4 hours ago Easily apply Retail Customer Service Associate FedEx Office - Acworth, GA 1 day ago Customer Service EZCORP, INC. - Marietta, GA 1 day ago Customer Service Advisor- Quick Lube Motor On Ventures - Kennesaw, GA 1 day ago Easily apply Customer Service Associate (Lumber) Seasonal/... Lowe's Inc. - Kennesaw, GA Lowe's - 4 days ago * Customer Service Representative jobs in Kennesaw, GA * Jobs at CarMax in Kennesaw, GA * Customer Service Representative salaries in Kennesaw, GA CarMax CarMax 2,046 reviews We always knew there had to be a better way to buy used cars. One that would make the process easy and fun. So we created CarMax, and we've... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume