Job Description

Summary :

Red Wing Shoes is seeking a Channel Operations Manager to join our Revenue Operations Team. The Channel Operations Manager, Wholesale is responsible for partnering with Wholesale Leadership, Field Sales, Revenue Operations, and Cross-Functional partners to define and drive execution of annual financial and operational plans with an emphasis on driving revenue performance across each of our brands and wholesale distribution channels. Taking an analytical approach, they will identify, escalate, and act against revenue-related opportunities and risks within our wholesale channels. This role will be responsible for acting as the voice of the customer to ensure corporate teams are delivering a remarkable customer experience.

This role will have one direct report, Channel Operations Specialist, and will report into the Director of Strategy and Operations.

Essential Duties include:

• Supports the wholesale business by providing revenue operations consultation and leadership on how to drive revenue growth across each of our brands and wholesale channels.
• Collaborates with data and insight analysts, finance, and accounting partners to review and analyze defined KPI’s, data and analytics to identify revenue and profitability performance trends and gaps to drive field activations.
• Supports the definition, implementation, and measurement of sales targets and KPIs for the sales team.
• Partners with data and insight analysts, demand planning and sales leadership to ensure the right inventory is in place at the right time for the business.
• Acts as a day-to-day partner and operational resource to field leadership, sales teams, and key customers to build collaborative relationships and ensure their needs are being met.
• Oversees the sales strategy and process, identifies areas for improvement and makes recommendations for change.
• Collaborating with other departments, such as marketing, finance, and logistics, to ensure that the wholesale business integrates seamlessly with the rest of the organization.
• Partners with technology and enablement teams to ensure that the sales team has the necessary tools and resources to be successful, such as CRM systems, sales training, and customer data.
• Responsible for stewarding and leading communications via our internal channels on timely subject matters including business operations, business initiatives, best practices, and accomplishments across our brands and wholesale channels.
• Manage assigned staff: provide clear goals and expectations; ensure clarity of roles and responsibilities; coach; manage performance; develop; salary administration; enforce systems, policies and procedures; recruit, select and onboard new employee(s).

Qualifications

Education and Experience:

• Bachelor’s degree (B.A./B.S.) from four-year college or university with a minimum of 5-years of experience in sales, operations, or channel management; or an equivalent combination of education and experience.
• Experience in footwear business is a plus/preferred.

Knowledge, Skills, and Abilities:

• Strong communication and analytical skills required, including the ability to effectively interpret and articulate customer business needs, document, and translate them into operating procedures.
• Demonstrated ability to get results through collaboration and influence with organizational partners.
• Ability to evaluate and optimize processes and procedures.
• Exhibits knowledge and research ability to incorporate emerging industry and technology practices when solving business problems.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Work Environment:

This position follows a Hyflex work model, providing the flexibility of remote work alongside intentional in‑office collaboration for “Moments that Matter” and key business needs.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)