The Lead IT Supply Chain ERP Analyst plays a critical role in connecting IT to the Global Finance and Supply Chain Operations teams within the company for new projects and business processes. You will work closely with the Cole Haan Solution Architects and internal / external delivery resources to transform business specifications into system capability, managing the end to end technical design, development, quality assurance, implementation and on-going post-production operations management. CORE ACCOUNTABILITIES: Assists in the ongoing implementation of Oracle NetSuite ERP within subsidiaries Assists in the integration of other systems and programs within the organization (SAP, Netsuite and other systems) Responsible for being the key point of contact and administrator for Oracle Netsuite, also supporting the business teams in creating necessary master data to custom fields if needed and help in workflows, records, reports within Oracle NetSuite with the help of support teams Ensures all Supply Chain IT processes are up to date, recheck previous IT projects, integrations to make sure they are functioning well Able to manage a variety of different systems across the supply chain and help in testing and coming up with business scenarios (Netsuite (must) / SAP, any other) Works with business and IT leads to ensure that everything is running smoothly Acts as liaison with technical and development teams to convert business requirements into technology requirements Develops business cases, test cases and fulfills the project technical SME role on various projects in their area Provides technical, operational, and application support for troubleshooting and resolving issues including application business logic, data flow and data integrity Serves as expert level application support for Oracle Netsuite Acts as a strategic thought partner, proposes alternatives/solutions in alignment with requirements/objectives/timelines and addresses issues facing the business Executes and leads medium or multiple agile/waterfall projects with a focus on process documentation, requirement documents, user story development, user acceptance testing and training/communications Supports implementation and testing of projects including version upgrades Performs systems testing and quality assurance testing Assists in development of change management plans to ensure adoption of process improvement changes and technology solutions across the organization Ensures proper processes are followed in the systems life cycle and maintains a responsive, reliable, and functional system Develops and defines support models for new solutions5+ years of professional experience in IT or business required 2+ years of supply chain business process knowledge and experience to support Netsuite in managing change requests, enhancements and solution delivery including integrations with SAP and other systems Oracle Netsuite ERP administration and usage experience (2-4 years)- sales, supply chain, finance integrations Oracle Netsuite business process and solution experience and consulting experience will be an added advantage 2+ years SAP technical development preferred Experience with troubleshooting integrations, data flow, data integrity and necessary tools to do so including SQL, XML, Putty (or other SQL client) Experience writing SQL queries to extract and validate data from multiple tables Ability to deliver within both an Agile and Waterfall methodology Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals Comfortable working in a fast-paced, results-oriented environment Ability to work with onshore/offshore teams and communicate using virtual communication tools (phone, conferencing, online meeting) Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams Sound understanding of technical concepts Excellent facilitation skills Bachelor's Degree preferably in Finance, Computer science, Business, or related area or equivalent education, training and related discipline required