Customer Experience (CX) Research Intern (Remote)

Learn more about Signet Jewelers
Signet Jewelers

Signet Jewelers

Customer Experience (CX) Research Intern (Remote)

Remote
Internship
Paid
  • Responsibilities

    Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and JamesAllen.com. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

    As a CX Research Intern you will contribute to the execution of generative and high-level evaluative customer research to help guide our business partner teams with recommendations grounded in customer-first insights. Working under the guidance of Senior CX Researchers and Strategists you will aid in service design research project scoping, planning, recruiting, running both moderated and unmoderated research sessions, synthesizing, and reporting on your findings. Outputs of your efforts will be customer centric journey maps, behavioral personas, and deep customer insights that contest traditional business thinking. In addition to research focused efforts, there will be opportunities to help plan and run cross functional strategy sessions to inform future business roadmaps that drive better business outcomes through enhanced experiences for our customers and/or Signet employees.

    RESPONSIBILITIES:

    • Assist senior researchers and strategist in conducting broad based ethnographic/contextual Design Thinking research with Signet customers or employees

    • Help the research team plan, organize, recruit, create screeners, interview scripts, and facilitation of unmoderated/moderated studies

    • Help clearly communicate research findings and insights in engaging, persuasive ways that draw others into your knowledge of user needs and the broader contexts in which they interact with our brands.

    • Work within our Online Shop, Online Purchase, Service, Store Front, Digital in-store, or Enablement domain areas to drive enhanced customer outcomes to delight our customers and Signet employees

    • Promote and start with CX ethics to ensure that every project - large or small - starts with customer needs, strategy, and a well-defined problems to solve.

    • Package insights and present to internal stakeholders in persuasive, articulate and compelling ways -- storytelling skills are a must.

    BASIC QUALIFICATIONS:

    • Currently enrolled and pursing a Masters Degree in Psychology, Human Factors, Human-Computer Interaction, UX/CX Research/Design, Anthropology, and/or equivalent field of study

    • Possesses strong insight and passions for user-centered design

    • Excellent communication and organization capabilities

    • Self-starter attituded and team player mentality

    • Familiarity with planning, conducting and synthesizing UX/CX research activities

    WORK ENVIRONMENT:

    • Remote: open to all candidates regardless of location

    • Fulltime (40 hours/week) Summer Internship

    The salary range for this opportunity is $21.00-23.50/hour. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

    Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

  • Industry
    Retail
  • About Us

    Signet Jewelers is the world’s largest retailer of diamond jewelry and a Great Place to Work –Certified™ company, We’re also ranked #12 on the 2022 Fortune Best Workplaces in Retail. Signet is a people company – this means that we put our customers and our team members at the center of everything we do.