OUR COMPANY
Abercrombie & Fitch Co. is a portfolio of five global, renowned lifestyle brands: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. We reach customers across 120+ countries and strive to create inclusive, welcoming, omni-channel experiences for our global customers.
OUR VALUES
How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren't afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F.
JOB DESCRIPTION
ANF Corp seeks a dynamic individual to join the Customer Intelligence team in a newly created role, Customer Journey Specialist. This role, under the broader umbrella of the integrated Data & Analytics team, will be a voice for the customer and a change agent for the organization. The ideal candidate will be an all-around professional with Customer Insights (Qual and Quant, Social Listening, Brand Perception Tracking, etc), CRM, Omni Personalization, Media, and Marketing experience.
Reporting to the CRM Manager, this highly visible role partners closely with insights peer across the broader D&A team and with cross-functional strategists across marketing, UX and merchandising. Bringing an intimate understanding of how consumers interact with experiences, product, comms and technology, this pivotal role demands a focus on how to most effectively solve each brand's business challenges through an orchestrated system of touchpoints that inspires connectivity with our iconic lifestyle brands.
WHAT WILL YOU BE DOING?
WHAT WILL YOU NEED TO BRING?
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
Abercrombie & Fitch Co. is a portfolio of global lifestyle brands (Abercrombie & Fitch Co., abercrombie kids, Hollister, and Gilly Hicks) that share a commitment to offering products of enduring quality and exceptional comfort – allowing consumers around the world to express their own individuality and style. The company operates approximately 850 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com and www.hollisterco.com.