Are you the go-to person for friends planning to buy a new kit or upgrade to a more advanced one? Can you change a coil with your eyes closed? Can you troubleshoot box mods and starter kits of all varieties? Do you know your Juul from your Phix?

If you can answer yes to the above (and more!) and are passionate about customer satisfaction, the Breazy.com Customer Service Team is waiting to welcome you!

In this role, you are one of our resident product experts! You know the vaping industry and products better than the average vape enthusiast. You will be responsible for providing best in class customer support by providing product and service information and resolving any product/order issues in a timely and efficient manner. Also, attending to our fast-paced and growing social media customer interactions!

About the Job:

• In-house product expert for vaping products, e-liquids and mods/hardware
• Handle customer inquiries and complaints via email, phone, and social media
• Provide information about the products and services
• Troubleshoot and resolve order and product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

About You:

• Expert level vaping knowledge with a strong tie to the current trends in the field
• Previous experience in customer service, sales, and/or other related field
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Our mission is to empower our customers with the freedom of choice.

We are dedicated to building a seamless and personable shopping experience which enables our customers to find what they want with maximum choice and minimum effort. Our employees are committed to listening to our customers and responding to their needs. We are inspired by the opportunity to discover what’s next.

Each and every one of our employees are an integral part of our team, helping to build your experiences and our success. At Breazy, we pledge to always invest in our employees and care for our community.