Benefits:

401(k) matching

Employee discounts

Paid time off

About the Role:

Join Ace Hardware & Home Center as a Customer Service Specialist/Key Holder and be the face of our commitment to exceptional customer experiences! In this dynamic role, you will engage with customers, manage store operations, and ensure a welcoming environment in our Portales, NM location.

Responsibilities:

Provide outstanding customer service and support to enhance the shopping experience.

Assist in managing daily store operations, including opening and closing procedures.

Handle cash transactions and maintain accurate cash register operations.

Train and mentor new staff members to ensure consistent service standards.

Resolve customer inquiries and complaints promptly and effectively.

Maintain store cleanliness and organization to create an inviting atmosphere.

Monitor inventory levels and assist with stock replenishment as needed.

Promote special offers and loyalty programs to increase customer engagement.

Requirements:

High school diploma or equivalent; additional education is a plus.

1-2 years of experience in retail or customer service roles.

Strong communication and interpersonal skills for effective customer interactions.

Ability to work flexible hours, including evenings and weekends.

Proficiency in cash handling and basic math skills.

Demonstrated problem-solving skills and a customer-focused mindset.

Ability to work collaboratively in a fast-paced team environment.

Must be at least 18 years old and possess a valid driver's license.

About Us:

Ace Hardware & Home Center has been a trusted name in the community for 65 years, providing top-notch products and services to our valued customers. Our commitment to quality and customer satisfaction has made us a favorite among locals, and our employees enjoy a supportive and friendly work environment where their contributions are valued.