About the Role

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

What You’ll Do

Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team

Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines

Refresh and maintain associate common areas and office areas to support a safe and engaging work environment

Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices

Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices

Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met

Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios

Communicate and guide store technology issues through resolution

Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)

All Lead roles at Kohl’s are responsible for:

Acting with integrity, honesty, and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Other responsibilities as assigned

Required

Must be 18 years of age or older

Limited travel to support new store openings

Strong verbal/written communication and interpersonal skills

Flexible availability, including days, nights, weekends, and holidays

Preferred

Experience decision-making and problem-solving in a fast-paced environment

Retail or service industry experience

Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states.

Kohl's business is built on a solid foundation of more than 60 million customers, a balanced brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app.