Customer Insights is the heart and foundation of Rent the Runway. CI lives the number one core value daily and does everything they can to deliver “Cinderella experiences” to RTR customers.
As a Customer Communications Associate, you will be immersed into Rent the Runway’s brand and culture from day one.
You will undergo a 4-week training program including meeting Co-Founders Jenn & Jenny, a visit to our New York Flatiron store, a tour of our Operation in Secaucus and one-on-one coaching on all aspects of the business.
Post training, you will be equipped to provide our customers with exceptional experiences via Rent the Runway’s channels for communication - phone, email and live chat. Customer Insights is the heart and foundation of Rent the Runway and lives the number one RTR core value daily by delivering “Cinderella experiences” to our customers.
This role is a full time opportunity that will provide you the chance to become an expert in customer communication, while gaining industry experience by being exposed to a variety of other departments at Rent the Runway.
Work cross functionally with the marketing, operations, social and fashion teams to deliver nothing less than an exceptional customer experience.
Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.
We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities.
We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with.
Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 5MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses.
There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.
BA/BS degree required
2-3 years of retail/ customer service experience preferred
Outstanding interpersonal skills; demonstrated influence
Excellent verbal and written communications skills
Flexible schedule including weekend, evening and holiday coverage
At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with a loyal 10 million members who believe that rental is the future.