Kohl's is IMMEDIATELY HIRING a full-time Customer Service Supervisor to join our store team in Parma, Ohio! Be part of a team culture that values inclusion and belonging, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers.

Kohl’s associates receive great perks, such as:

Medical, Dental, Vision Insurance (and more!)

401k and Flexible Spending Accounts

Paid Time Off

Parental Leave

15% associate discount, with pop ups to 35% during associate appreciation sales

Customer Service Supervisor is a key member of the Kohl’s team, responsible for:

Overseeing daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Supervising associates to help support a sales driving culture while focusing on creating a consistent customer experience

Engaging and connecting with customers to solve their shopping needs, making everyone feel respected, appreciated and rewarded

Overseeing Omni and Freight flow processes

Informing customers of current merchandise assortment, store promotions, and events

Delivering a consistent sales floor experience by supporting the sales floor, fitting rooms, point of sale, and operational processes

Building customer connections and executing an authentic hospitality experience

Helping customers save with a Kohl’s Card, opening and activating Kohl’s Card applications

Observing associate performance and providing feedback in partnership with Assistant Manager/Store Manager

Onboarding, training and developing associates

Apply today!

Kohl’s is an Equal Opportunity Employer

Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states.

Kohl's business is built on a solid foundation of more than 60 million customers, a balanced brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app.