Customer Support/Fraud Specialist I -6001 Greenpoint Drive Groveport, Ohio(SPAN)43125 -Job#: 228951Date Posted: Mar. 05, 2018 -Job Status: Full-time -Our past is full of iconic moments but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us. CUSTOMER SUPPORT/FRAUD SPECIALIST Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. Were a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. (DIV) Come grow with us. (DIV) As a Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis. (DIV) Reasons to love working for Gap Inc. -Fantastic Benefits -Awesome Employee Discount -Generous Paid Time Off Your responsibilities: -Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools. -Make outbound and receive inbound calls to limit fraud. -Resolve customer issues while following the department guidelines for verification. -Perform routine account activity review of high risk transactions. -Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions. -Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers -Qualifications: -High School Diploma or equivalent with some college preferred. -1 to 3 years of customer service call center experience. -Banking or financial services experience a plus. -Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact. -Excellent oral, written and interpersonal communication skills. -Keen attention to detail is a must. -Are focused on the customer. -Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools. -Fluency in Windows Operating Systems and Microsoft Office tools. -KEY BENEFITS: -Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta. -One of the most competitive Paid Time Off plans in the industry.* -Employees can take up to five on the clock hours each month to volunteer at a charity of their choice.* -Extensive 401(k) plan with company matching for contributions up to four percent of an employees base pay.* -Employee stock purchase plan.* -Employees receive medical, dental, vision and life insurance.* -Employees can apply for tuition reimbursement.* -Family care programs. -Commuter benefits. -Pet Discount Program. *For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of theCatalyst award for equalityin the workplace in 2016.