Technical Support Specialist Gap Inc - Rocklin, CA Contract In GapTech, we are obsessed with our internal customers success. We set the bar high and our goal is to always deliver value to our customers and exceed their expectations. The Support Analyst will work directly with our employees within the Gap Inc organization troubleshooting technology used within the Corporate environment and inside our stores. Responsibilities: * Provide a high level of support internally to stores and Gap Inc. employees globally. * Research, diagnose, resolve or escalate technical and procedural issues reported by our customer using multiple tools and documented processes. * Use critical thinking skills, and probing questions to identify and resolve issues based on documented troubleshooting. * Clearly log and assign tickets as outlined in department documentation. Own the end to end lifecycle of issues reported to you, while keeping customers informed when necessary. * Ability to communicate with our customer with a high level of customer service that is easy to understand and non-technical. * Provide quality customer service through communication, composure, empathy, helpfulness, and flexibility. * Take personal accountability in your too role ensure you are punctual to all scheduled shifts. * Remain cool under pressure and effectively handle stress, change, and uncertainty. Be open to feedback to grow your performance. * Position is located in Rocklin, CA. Qualifications: * Strong verbal and written communication skills. * Must be willing to work none traditional hours including, early mornings, evenings. * Passion for customer service and resolving issues * 2 years of Service Desk or equivalent job experience. * Customer service experience in a retail environment working directly with the customer and the internal technology a plus. * Proven ability to troubleshoot and resolve technical and procedural issues. * Experience troubleshooting Microsoft Office applications, DUO, MFA and laptop hardware. * Ability to react quickly and professionally in stressful situations * Dependability, Self-Motivation, and a drive to excel. * Capable of learning both technical and procedural components of the Gap Inc stores environment. * Must be able to react quickly to change, handle ambiguity and adapt to cultural differences. * Ability to multitask, while maintaining a high level of customer service. * Ability to maintain a Growth Mindset, constantly acquiring and folding in feedback to attain a higher level of performance. Job Type: Contract Experience: * technical support: 2 years Education: * Bachelor's Required work authorization: * United States 1 day ago - save job