Graybar Customer Service Representative - Electrical (Portland, OR) Graybar Electric Company, Inc. 378 reviews - Portland, OR 97213 Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Purpose Serve as key contact and liaison for customers to ensure total customer satisfaction. Responsibilities * See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. * Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims. * Ensure timely responses to customers. * Handle all written correspondence received from customers, and reply in a timely manner. * Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers. * Participate in corrective branch action to resolve deficiencies. * Take an active role in selling Graybar goods and services on all inbound calls. * Provide support on product selection and application. * Participate in Continuous Improvement Teams in an effort to limit rework and improve services. * Other duties as assigned. Requirements Minimum Job Requirements Minimum of 1 year experience required High school diploma or GED required Preferred Job Requirements 2-3 years experience preferred: Some retail or counter sales experience preferred. Two-year degree preferred Knowledge, Skills, and Abilities Knowledge * Knowledge of branch inventory products and the Company's services Skills * Strong communication skills Abilities * Ability to handle a variety of customer situations with enthusiasm and tact * Ability to work with all levels of employees and management, both internally and externally Working Conditions Traditional office environment. EOE Minorities/Females/Protected Veterans/Disabled Click the link to view your equal employment rights (EEO Is the Law) - http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Primary Location: Oregon-Portland 20 hours ago - save job - original job Apply On Company Site Other jobs you may like Graybar Customer Service Representative - Com... Graybar Electric Company, Inc. Portland, OR 20 hours ago Customer Service Representative - Broadway in... Portland Opera Portland, OR 2 days ago Easily apply Customer Service Representative SOLE Financial Portland, OR 3 hours ago Easily apply Medical Customer Service Representative Moda Health Milwaukie, OR 17 hours ago Client Service Representative (Part-Time) VCA Animal Hospitals Portland, OR 1 day ago * Graybar Customer Service Representative jobs in Portland, OR * Jobs at Graybar Electric Company in Portland, OR * Graybar Customer Service Representative salaries in Portland, OR Graybar Electric Company, Inc. Graybar Electric Company, Inc. 378 reviews Graybar is a leading North American distributor of electrical, communications and data networking products and a provider of supply chain... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume