Job Description
Title: Flagship Visual Manager
Function: Sales
Department: Store
Reports to: Flagship Store Manager
Direct Reports: Visual Merchandisers
You are responsible for supporting the Sales and Profit goals in your store by setting a plan to deliver the Best Customer Experience in your department. You ensure you have the Best Team and support their development. You work with succession planning, talent development and structured performance management for your team based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies and procedures to meet the expectations of customers and colleagues. You act in line with our Values and Leadership Expectations. You contribute to our business success by being results driven, business minded and a team player; a role model for H&M.
Role responsibilities include, but are not limited to
Selling
You ensure that the garment presentation in windows and in store is according to the Commercial Handbook. together with your Flagship Store Manager you lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines.
Fashion Knowledge
Ensure you are up to date with current Fashion trends, styling techniques so you can anticipate your customer needs.
Share, inspire and educate your team on the seasonal trend information.
Direct Customer Service
Ensure you meet customer expectations on direct service according to H&M standards.
Support the store to achieve excellent customer service
Indirect Customer Service
Ensure your visual team follow up the Visual Identity through the implementation of the Commercial handbook. Secure well styled GTL mannequins in windows and indoor am ensure garment presentation is correct according to the concept ID.
Guarantee your team creates a clear red thread from windows to a-area with wearable buying suggestions.
Lead the store team to secure high quality, commercial garment presentation.
Provide good concept flow by maintaining the concept layout, fixtures and navigation.
Ensure good garment care.
Quality assure that the launch and maintenance of all sales campaigns and activities on time according to H&M standards and optimized for the store.
Drive Sales Targets
Ensure the store visual level can compete effectively in the local market by identifying opportunities to increase customer satisfaction and selling
Follow –up, evaluate and give feedback on sales KPIs to management team.
Initiate changes to improve the business together with the Flagship Store Manager.
Team
By managing the visual team you support and lead the store team to increase the shopping and working experience in your store. You ensure all employee relation responsibilities; legal requirements and H&M policies are fulfilled. You work to make the Visual lifecycle a reality for all members of your visual team.
Training & Development
Evaluate and develop the visual and commercial skills of the visuals and store teams.
Ensure and execute visual training for all colleagues to support garment presentation according to Commercial handbook.
Ensure succession planning within the store visual team with Region Visual.
Execute and ensure store visual recruitment with Flagship Store Manager and Flagship HR.
Support the Country and Region with expansion needs.
Visual Store Operational Routines
Ensure your team secures Sample picking to create clear stories and wearable buying suggestions.
Follows best practice on quantity, condition and maintenance for all Visual Merchandiser material and visual scheme orders, display stock and interior materials with sustainability in mind.
Keeps visual room organized and safe.
Shares information to team regarding Commercial handbook seasonal changes and continues to evaluate throughout the season.
Provides updates of all VM information material in the store.
Ensures that store always has enough quantities of Sale and Activity material.
Communication & Legal Requirements
Ensure that all communication in the windows and sales floor meet local legislation.
Update whole store team on business performance, new initiatives and other relevant issues.
Assess and secure professional and personal needs of the colleagues in the store and initiate action accordingly.
Profitability
You follow-up and analyze key KPI’s and initiate actions to increase profit and support the commercial planning of the store. Ensure that all safety, security and administration procedures are followed.
Analysis
Stay updated on products and sales activities
Set store visual goals with the Flagship Store Manager; facilitate them and do follow-ups
Follow-up on Store KPIs and initiate actions to reach store goals and budgets
Plan and prioritize commercial workload according to business needs and budget
Security
Promote employee and customer safety.
Resolve health & safety, legal and security issues.
Prevent loss.
Minimum Candidate Qualifications:
Bachelor’s Degree in Visual Merchandising preferred or equivalent work experience
Preferably 5-7 years of H&M Visual Management experience or comparable experience
2 years’ experience in a retail fashion field management position.
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
Ability to climb a ladder and use a step stool
Requirements:
Ability to coach and counsel staff on performance management and progressive discipline techniques
Must be able to work with hand and power operated tools and lift in order to execute display set ups
Open availability including evenings and weekends
May be required to travel to support other stores
Financial Accountability:
Establishes and oversees plans, visual budgets and variable visual costs for store.
Takes appropriate presentations actions when needed to maximize profitability while considering H&M values and procedures
Job Status: Exempt, Salary
EEOC Classification: OFM
Qualifications null Additional Information
All your information will be kept confidential according to EEO guidelines.