Job Description
About the Role:
As a Support Office Experience Specialist in the HR function, your focus will be to create an exceptional and meaningful overall office experience through high level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion and Sustainability in everything you do. You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues.
This on-site role reports into our Support Office HR Business Partner for USA-CA-PR and is based out of the New Jersey Support Office.
A Day in the Life:
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Responsible for communications, digital screens and weekly newsletter for office colleagues, in partnership with Support Office HR Business Partner, to ensure colleagues are informed around office best practices, key updates and events and relevant company information
Secures Support Office engagement activities in partnership with Support Office HR Business Partner and partners with Internal Communications to secure calendar of office events.
Acts as a modern concierge, connecting colleagues with relevant business partners based on informational requests. Has robust knowledge of area offerings and can offer an overview of recommended local eateries, entertainment, and community events
Leads by example and encourages a culture of outstanding customer service and colleague experience
Responsible for implementing and securing office routines that support a seamless colleague office experience
Manages reception desk, responsible for greeting all visitors and acting as point of contact for all Support Office requests
Ensures the acceptable appearance, standards, cleanliness and order of the overall office space. This includes maintenance of office equipment, negotiating, purchasing and restocking of office supplies
Supports with logistics and execution of office events, such as setting up the space and catering services
Supports fire safety planning and execution with Security Manager and Support Office HR Business Partner, acting as a fire safety volunteer
Acts as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application
Receives sorts and distributes incoming mail and packages and applies postage to outgoing mail. Assists departments with large mail orders and special projects
Partners with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team and support office initiatives alongside Support Office HR Business Partner
Qualifications
Who You Are:
2+ years' experience as receptionist, administrative assistant, or other office assistant position
Strong sense of customer service, collaboration, interpersonal skills, and professionalism
Strong planning, organizational skills, and attention to detail
Ability to multitask and prioritize
Driven to use own initiative with a solution-oriented mindset and strong follow through
Ability to provide feedback in a constructive and professional way
Works well in a fast-paced environment, with a strong ability to be agile
Maintains an approach of continuous improvement
Excellent verbal, written and listening communication skills
Proficient with Microsoft tools, such as Excel, Word, and Outlook
Additional Information
**Why You’ll Love Working at H &M: **
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: salary range is $ 22.12 - $24.60 hourly **
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.