Job Description

CORE RESPONSIBILITIES INCLUDES BUT IS NOT LIMITED TO:

Champion our unique values-driven culture to provide the best colleague and customer experience; recognize customer service behaviors and drive performance to ensure business success

Support with the delivery of talent management initiatives such as succession planning, performance reviews, and individual, clear development plans throughout Store teams

Analyze talent pipeline to ensure there is a constant flow of talent (both internal and external) for Store Manager and high impact, leadership positions

Together with Area Team and Store Managers, create inclusive work environments through education and training with focus on increasing the diversity of teams to ensure different perspectives are valued and respected

Actively participate in the interview process for store leadership according to needs

Work closely with Store Management and colleagues to improve working relationships, build morale, and increase productivity and retention

Lead change management efforts to help store teams understand and adapt to new strategic initiatives and evolving business needs to drive results

Coach and aid Store Management teams to enhance leadership effectiveness, increase engagement of teams, and strengthen company culture throughout feedback and values

Monitor, analyze, and proactively project future Area needs, including staff rotation and expansion for all store positions, and conduct appropriate follow up actions

Develop a sustainable talent acquisition and hiring plan and strategy for Area, while building and overseeing the internal talent pipeline with follow up on talent development

Together with the Area Team, plan and organize introduction trainings for Store Management teams as well as for Sales Advisors for existing and new stores

Track and achieve HR KPI’s and initiate follow up actions accordingly

Together with the Area Team, ensure Store Managers identify, develop, and engage future talent with clear development plans and two-way dialogue

Evaluate Area’s training needs, make recommendations for ongoing training needs, and support in facilitating training initiatives with Regional HR

Act as a neutral escalation point for colleague concerns and coach Store Management Teams and Area Team on conflict-resolution and prevention of employee related issues

Together with Employee Relations, manage and resolve escalated employee relations issues. Conducts effective, thorough and objective follow up as needed

Maintain in-depth knowledge of legal requirements related to day-to-day management of colleagues, reducing legal risks and ensuring regulatory compliance and fair working environment

Qualifications

WHAT YOU’LL NEED TO SUCCEED:

Bachelor’s Degree in a related discipline, or equivalent years of experience preferred

Preferably 2-4 years of HR, retail leadership or people management, including H&M Store Management, experience

Strong understanding of retail operations and HR best practices

Excellent written and verbal communication skills

Strong customer service orientation

Strong professional maturity and ability to deal with sensitive, confidential information

Excellent relationship building and influencing skills

Ability to collaborate with cross-functional partners and teams

Solution-oriented team player and problem solver

Skilled at time management, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment

Proficient at Microsoft Office

Required domestic travel at least 50% of the time

Additional Information

Compensation:

The salary range for this role is $85,000 - $96,000

Job Status: Salary, Exempt

EEOC Code: PRO

All your information will be kept confidential according to EEO guidelines.

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.  We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition.  Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our career site will have more details, check out: career.hm.com

**H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.