Job Description

ABOUT THE ROLE

Working at the heart of a fast-paced fashion business, a Cash Office Responsible (COR) is responsible for the cash office, sales floor, administration, and organization.  This role will train, inform, and support the store team to ensure they are knowledgeable and competent in store stock, cash, banking, and administration procedures.  Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards, are a given for the COR.  The COR will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position is within our Sales Function, and reports to our Store Manager.

YOUR DAY TO DAY*

Administration

The COR will ensure the store adheres to the company accounting, payroll and cash handling policies and procedures to comply with legislation and prevent losses.

·       Complete all cash handling, accounting, and personnel requirements in a secure, accurate, and timely manner

·       Pro-actively prevent administration mistakes and cash losses and follow up daily on the status

·       Complete the required reports and data entry

·       Communicate with the relevant people in the business (e.g. Accounting, Payroll department, IT, Controlling, Security, and Area/Regional Teams)

·       Report any mistakes, losses, or improper practices and follow up in the correct manner

·       Responsible for weekly and monthly orders such, office supplies, PPE, Etc.

·       Works with timekeeping and scheduling system as part of opening/closing routines and STAR maintenance

·       Ensure that all technical equipment (tills, scanners, back office equipment) are in working order and any faults are reported and followed up

SELLING

The COR will support the sales in store by encouraging and supporting efficiency through best practice. Keeping up to date with products and sales activities.

·       Perform all store routines, including the opening and closing of the store, following all Company practices and procedures included but not limited to morning meetings, helicoptering the sales floor, maintaining cash point lines, garment care and fitting room go backs throughout the day to deliver the Best Customer Experience

·       Prepare the cash points daily with correct floats, stationary and perform the require cash lifts.  Ensuring end of day routines are supported

·       Help all staff to be knowledgeable in the cash point procedures and best practices to provide the best customer service and prevent administration or cash losses

·       Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings

·       Along with the management team keep a tidy and organized back of house, following safety and security requirements

·       Ensure the correct key handling procedures are adhered to by all staff and management

·       Along with Management ensures that the truck is processed and follows up on execution according to guidelines

TRAINING AND INFORMATION

The COR will work together with the management team to keep the store up to date and well informed of all administrative policies and routines.

·       Train and educate the staff and management teams on administration procedures

·       Communicate all accounting and cash handling routines and policies within the store

·       To adapt to any new policy or procedure changes and communicate to colleagues

·       Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws always securing the employee and customer safety

·       Assist the management team with the training and developing of our colleagues on the operational side of the business by following up on clear goals and providing timely feedback

·       Ensure all colleagues trainings are current and GROW colleague information is up to date

ADDITIONAL ACCOUNTABILITIES:

·       Assist Store Manager with sales and profit responsibility for your store

·       Accurate recording of sales figures and hours

Qualifications

WHO YOU ARE

• High School graduate or equivalent
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Exceptional customer service and interpersonal skills
• Proven organizational and analytical skills, able to take initiative to complete tasks and solve problems
• Able to multi-task in a fast-paced environment
• Must be able to work in a flexible work schedule including nights and weekends
• Basic computer skills such as browser navigation, software interaction and data entry are needed
• Minimal travel required (i.e. Workshops)

Additional Information

JOB STATUS: Hourly, Non-Exempt

COMPENSATION:

Cash Office Responsible pay range is $15.23 - $17.14 per hour**

This role is eligible for a quarterly store performance-based bonus

BENEFITS:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.  We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition.  Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications and locations in Colorado. This range may be modified in the future.