Job Description
TITLE: Sales Advisor
FUNCTION: Sales
DEPARTMENT: Store
REPORTS TO: Department Manager, dotted line to Department Supervisor
You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success.
ROLE RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
BEST CUSTOMER EXPERIENCE
You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.
DIRECT CUSTOMER SERVICE
You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached
STORE OPERATIONS
GARMENT PROCESSING PROCEDURES
CASH HANDLING PROCEDURES
POLICY AND SAFETY ROUTINES
BEST TEAM
By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.
Qualifications
REQUIREMENTS:
FINANCIAL ACCOUNTABILITY: None
IND000SA
Additional Information
All your information will be kept confidential according to EEO guidelines.