Job Description

About the Role:

As a Location Support Specialist for the USA- CA- PR Sales Market, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.

This hybrid role reports into our Market Business Tech Operations Manager and is based out of the New York City Support Office.

A Day in the Life:

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting
• Provide hands-on support for end users for incidents that cannot be solved remotely
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees)
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement
• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

Qualifications

Who You Are:

• Relevant experience is more important than formal education. However, a Higher Vocational Education can serve as a good base
• Experience in providing hardware and software diagnostics and support
• Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.)
• Proficiency in operational understanding of IT-infrastructure services, components, and architecture
• Previous experience in vendor coordination with regards to problem-solving preferred but not required
• Previous experience with working with ServiceNow tool preferred but not required
• Problem solving
• Service-minded
• Solution oriented
• Clear communication
• Inclusive, positive, open to feedback, willing to multitask and learn on the job

Additional Information

Why You’ll Love Working at H &M:

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community

• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $59,784 - $66,511 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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