Job Description
About the Role:
As an OMNI Fraud specialist in the Security function, you will be safeguarding against online threats. This incumbent leads the charge in detecting and preventing fraud across multiple channels. Armed with advanced analytics and a pulse on emerging trends, they collaborate with cross-functional teams and third-party vendors to ensure robust defenses. Swift investigations, continual process improvements, and a commitment to H&M's and the industry best practices define their role, making them a key player in maintaining the integrity of our digital transactions.
This hybrid role reports into our Loss Prevention Manager, USA- CA- PR and is based out of either Secaucus, NJ or New York, NY.
A Day in the Life:
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Develop and implement strategies to detect and prevent online fraud across multiple channels, including e-commerce platforms, Logistics, and digital transactions.
Stay informed about the latest trends and techniques used by online fraudsters, adjusting prevention measures accordingly.
Utilize advanced analytics and fraud detection tools to identify and mitigate sophisticated fraud schemes.
Collaborate with data analysts and IT teams to enhance fraud detection algorithms and models.
Manage relationships with third-party vendors providing fraud prevention tools and services.
Evaluate vendor performance and effectiveness regularly, ensuring alignment with organizational goals.
Collaborate with IT, finance, global security team, customer service, and other relevant departments to ensure a holistic approach to fraud prevention.
Provide training and support to other teams to enhance overall fraud awareness.
Investigate suspected fraud incidents promptly, documenting findings and recommending corrective actions.
Work closely with law enforcement and legal teams as needed for the resolution of fraud cases.
Conduct regular reviews and assessments of fraud prevention processes, recommending and implementing improvements.
Stay abreast of industry best practices and emerging technologies to enhance fraud prevention measures.
Support Payment Card Industry (PCI) initiatives and prevention both in stores and online platforms.
Qualifications
Who You Are:
Bachelor’s degree in a relevant field (e.g., Cybersecurity, Information Technology, Business).
4 years of experience in fraud prevention, with a focus on e-commerce and online transactions.
In-depth knowledge of fraud detection tools, technologies, and methodologies.
Strong analytical and problem-solving skills, with the ability to adapt to evolving fraud tactics.
Experience managing relationships with third-party vendors and implementing effective vendor management practices.
Excellent communication and collaboration skills, with the ability to work cross-functionally.
Certification in fraud prevention or related field.
Experience with machine learning and artificial intelligence in fraud detection.
Knowledge of relevant laws and regulations pertaining to fraud prevention.
Ability to travel 40% of the time with some international travel
Additional Information
**Why You’ll Love Working at H &M: **
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: salary range is $86,804-$97,655 annually**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: PRO
All your information will be kept confidential according to EEO guidelines.