Job Description
Title: Visual Merchandiser -
Function: Sales
Department: Store
Reports to: Store Manager
Role Responsibilities Include But Are Not Limited To
SELLING
You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions.
Customer Service
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room, and at the cash point.
Job Knowledge
Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:
• Commercial Handbook (Department Book & Seasonal Book) • Visual Merchandising Book • Technical Book • Sales Tools & Store Information • Provide the season start information from Sales Organization and prepare the kickoff with the management team • Update the Commercial Handbook (Department Book & Seasonal Book) and Technical Book with the latest refill pages • Plan and implement all store campaigns and activities together with the store team • Ensure consistent garment care throughout the entire store
Efficiency
• Actively work in a commercial way to maximize sales, focusing on: Top Priority Products, A-Areas, and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation • Ensure that orders for display materials and supplies are placed in a timely manner • Responsible for the care and maintenance of display materials • Keep the visual room clean and organized • Check the material arriving to the store in a timely fashion, confirming quantities, condition, etc. • Minimize security and safety risks • Plan and work with sales and operation goals to drive growth • Support in-store routines when necessary Team Player
• Train, coach, and give daily feedback on garment presentation to the store staff • Plan and conduct the Keep It Commercial training together with the Department Manager • Provide label and design training for staff and managers • Inform store team about changes in the presentation of garments Financial Accountability: None
Qualifications
Minimum Candidate Qualifications
• Associate’s degree in a fashion industry specialty preferred • 2 years of retail visual merchandising experience • Ability to lift in excess of 20 pounds • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance • Ability to climb a ladder and use a step stool
Competencies
• Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness, and commerciality • Knowledge of basic computer skills • Ability to provide day-to-day visual training and guidance through H&M’s shared values • Ability to work in a fast-paced, deadline-driven environment • Exceptional customer service and interpersonal skills • Strong organizational and time management skills • Strong verbal communication skills • Able to work independently while still working within a team environment • Must be able to work with hand-and-power operated tools and lift in order to execute display setups • Ability to work flexible hours and extended hours at times • May be required to travel to support other stores
Job Status: Nonexempt, Hourly (Part-Time or Full-Time)
San Francisco, CA only: “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” EEOC Classification: SLS INDVM123
Additional Information
All your information will be kept confidential according to EEO guidelines.