Job Description

JOB RESPONSIBILITY INCLUDING BUT NOT LIMITED TO:

People:

• Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
• Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions
• Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality:

• Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability
• Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information
• Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations
• Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations:

• Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
• Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
• Responsible for knowledge and completion of cash office operational functions
• Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
• May be assigned overall store responsibility in absence of Store Manager

Customer Service:

• Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint

Financial Accountability:

• Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
• Accurately record sales and worked hour figures

Qualifications

Minimum Candidate Qualifications: 

• High School graduate or equivalent; Associates or bachelor’s degree is preferred 

• Minimum of 2 years of retail management or comparable experience 

• Ability to lift in excess of 20 pounds 

• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance 

• Ability to climb a ladder and use a step stool

Requirements: 

• Ability to coach and counsel staff on performance management and progressive discipline techniques 

• Open availability including evenings and weekends 

• Basic computer skills such as browser navigation, software interaction and data entry are needed 

• Minimal travel required (i.e. Workshops)

Financial Accountability: Assist Store Manager with sales and profit responsibility for your store. Accurate recording of sales figures and hours  

Job Status: Non-Exempt, Hourly 

EEOC Classification: SLS 

Additional Information

All your information will be kept confidential according to EEO guidelines.