Job Description

As Brand City Security Manager for the NYC Area, you will play a crucial part in implementing the overall Security programs effectively. Your success will be greatly influenced by your ability to build strong partnerships and communicate effectively with Store management, the Brand City Area Team, the Security Function, other H&M partners, and security Vendors. Consistently taking proactive measures to minimize theft and safety concerns through comprehensive training will be a key focus. Your daily responsibilities will involve effectively managing vendor guards, collaborating with vendor guard management for scheduling and performance, ensuring the maintenance of all Security-related equipment, and overseeing all aspects of Security in the NYC Brand City locations.

This hybrid role reports into our North US and Canada Security Manager and is based out of the New York Support Office in New York, NY.

A Day in the Life

Core Responsibilities includes but is not limited to:

People and Teams - Acting as a leader with a strong knowledge-based approach, you empower the Store and Area Team to raise risk awareness. You build a better performing customer centric organization that makes risk-based decisions. You work with talent and development based on results, values, and leadership to have the right people in the right place with the right competences.

• Communicate clearly and in an inspiring way about business performance and goals.
• Partnership with Area Sale Manager & Area Team to secure & promote a health and safety culture in stores.
• Support Area Human Resources & Store Management Teams to monitor the completion of all Health, Safety and Security related trainings in H&M’s Learning Management Systems
• Educate Area Teams on all security aspects and promote a positive feedback culture.
• Educate leadership throughout our offices and stores on H&M Group Code of Ethics
• Partnership with Area Human Resources and Area Sales Manager to identify, develop and manage future security talent through succession planning.
• Supports with coordinating and managing local crisis situations when they arise.
• Establish cross functional collaboration with the different functions at Area level and organizes quarterly meetings with each.
• Establish relationships with external stakeholders, including but not limited to law enforcement and mall security.

Planning - You have a clear and aligned definition of the Security Scope of work based on the Green Standards audit model.

• Ensure Security operations according to the H&M Global Security Strategy and the agreed Service Scope for all brands.
• Assists with planning, training & implementation of special projects (Security Training, Store openings, Inventory, IT, etc.)
• Setting strategic plans to achieve H&M Security goals based on relevant KPI’s.
• In partnership with the Security Project Manager ensure clear timelines and plans for executing projects (new store/rebuild/closures) with all stakeholders within the project management scope for all brands.
• Responsible for handling all Guard and Detective invoices.

Profit - You work actively with cost follow up including forecast. You minimize risk to the company by achieving and executing all Green Standards. You identify well performing stores, capture best practices and share experience from existing stores within the Security Team and with our Stakeholders. You work actively with the loss prevention strategy in every business unit to minimize shrink.

• Overview of cost performance for responsible areas, including actual, budget, forecast and last year.
• Responsible for adjusting when needed, improvement plans to meet forecast and budget.
• Responsible for providing feedback on our external service providers for quarterly vendor reviews.
• Identify opportunities within Workers Comp and General Liability, taking cross functional collaboration with appropriate stakeholders to minimize accidents.
• Management of vendor expense to include but not limited to, Service Channel work orders, Cash In Transit, as well as vendor guard hours.
• Identify opportunities within security reports and collaborate cross functionally to maximize profit and minimize loss.
• Strategic Loss Prevention Strategy for all stores with quarterly follow up to minimize shrink and increase stock accuracy.
• Responsible to identify and resolve dishonest activity via loss prevention H&M approved portals, conduct investigation in partnership with sales Market Employee Relations and Area Human Resources
• Manages all risk related situations in assigned stores inclusive of store accidents, customer conflict, unproductive shoplifting incidents and disruptive customers.
• By utilizing available resources and partnering with Investigators, identify and analyze external theft trends.
• Support Payment Card Industry (PCI) initiatives and prevention in stores.

Additional Accountabilities :

• Responsible for having working knowledge of area budget and partnering with Sales Market Security Manager and Security Function Controller. Overview of approximately 25 H&M Group properties (stores, offices, split points).

Qualifications

What You’ll Need to Succeed:

• Bachelor’s degree preferably in a safety related field, or equivalent working experience
• Minimum of 2 years as an H&M Store Manager or comparable external experience
• Proficient in Microsoft Office
• Strong professional maturity and the ability to deal with sensitive and confidential information.
• Experience leading and managing a team.
• Knowledge of OSHA regulations
• Strong communication, teamwork, analysis, judgment, and customer focus skills
• Ability to identify internal and external risk, implement mitigation routines and analyze accident data for potential safety concerns.
• Strong cognitive skills including problem analysis, decision making and strong quantitative analysis.
• Excellent communication skills, ability to articulate information in all formats.
• Wicklander and Zulawski interview and interrogation techniques
• On call for all store incidents, nights, weekends (Break-ins, weather, alarms, civil unrest activities, etc.)
• Valid Driver’s license
• Required domestic travel up to 60% of time.

Additional Information

Compensation: salary range is $86,804-$97,655 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Job Status: Salary, Exempt

EEOC Code: PRO