OVERALL JOB SUMMARY: A Sales Advisor is responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in the store. A Sales Advisor always puts customers first, offers assistance, and share your Product and Fashion knowledge. The role will create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing knowledge and skills with colleagues, a Sales Advisor will actively contribute to creating a Best Team in order to meet the expectations of our customers. The role will work in accordance with H&M standards, policies, procedures, and legal requirements.
This position is within our Store & Sales function and reports to our Department Manager with dotted line to Department Supervisor.
CORE RESPONSIBILITIES INCLUDES BUT IS NOT LIMITED TO:
BEST CUSTOMER EXPERIENCE
A Sales Advisor is responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in the store. The Sales Advisor will always put our customers first and offer assistance as well as share your Product and Fashion knowledge.
Direct Customer Service
SALES AND PROFIT
A Sales Advisor will create an environment that is easy to shop through Store Operations and Great Garment Care. The Sales Advisor will follow all required H&M procedures, routines, and best practices in all areas of the store, so sales goals can be reached.
Keep the fixtures full and tidy regularly throughout the day to maximize sales
Ensure great garment care to sell the products in their best condition at the right time
Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:
o Maintaining cleanliness of and sweeping on sales floor, fitting rooms, and BOH areas o Dusting all counters/hard surfaces, removing all spills, trash, and debris from store o Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces o Maintaining cleanliness of all bathroom facilities on an as needed basis
Garment Processing Procedures
Cash Handling Procedures
Policy and Safety Routines
A Sales Advisor will share knowledge and skills with colleagues to actively contribute to creating a Best Team in order to meet the expectations of our customers. The role will work in accordance with H&M standards, policies and procedures, and legal requirements.
Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
Give honest and constructive feedback to your colleagues to develop their skills
Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
No financial accountability
High school graduate or equivalent preferred
6 months of experience in customer service preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multi-task in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights and weekends
JOB STATUS: Hourly, Non-Exempt
EEOC CODE: SLS
All your information will be kept confidential according to EEO guidelines.