Job Description
TITLE: Sales Advisor
FUNCTION: Sales
DEPARTMENT: Store
REPORTS TO: Department Manager, dotted line to Department Supervisor
DIRECT REPORTS: None
Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
Job Responsibility including but not limited to:
CUSTOMER SERVICE
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
Answer phones courteously and promptly
JOB KNOWLEDGE
Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
EFFICIENCY
Execute reductions, price changes, transfers and cash register routines
Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
TEAM PLAYER
Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook
FINANCIAL ACCOUNTABILITY: None
Qualifications
MINIMUM CANDIDATE QUALIFICATIONS:
COMPETENCIES:
Additional Information
JOB STATUS: Nonexempt, Hourly (Part-Time)
EEOC CLASSIFICATION: SLS