Job Description

About the Role:

As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.

This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Houston (TX), FL or Georgia or Philadelphia (PA).

A Day in the Life:

• Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.

• Ability to define problems collect data and establish facts through proper investigations.

• Utilize Loss prevention reporting tools to identify internal and external losses.

• Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.

• Responsible for building cases by collecting evidence using all available tools.

• Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.

• Develop positive work relationship with state and local law enforcement agencies.

• Assist the leadership team in enforcing policies and procedures.

• Partnership with local Law Enforcement and Mall Security

• Stay current on ORC trends in partnership with other retailers and vendors.

Additional Accountabilities:

• Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600+ stores in US and Canada.

• Identifying and share deficiencies with Global Business Partners.

• Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.

• Identify and surveil fence locations.

• Ability to complete multiple tasks with minimal supervision.

• Identifying opportunities and supplying feedback regarding tests and new initiatives.

• Communicate ongoing investigations to their respective Market and Area teams.

• Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.

• Host periodic meetings with other retailers to discuss trends and solutions of shrink.

Qualifications

Who You Are:

• College degree in criminal justice preferred or equivalent years of experience.

• Strong analytical and problem-solving skills

• Experience with Organized retail crime preferred.

• Strong organization and time management skills

• Excellent verbal and written communication skills

• Strong professional maturity and the ability to deal with sensitive and confidential information.

• Proficient in Microsoft applications

• Valid Driver’s license

• Ability to travel at least 40% of the time with occasional international travel.

Additional Information

**Why You’ll Love Working at H &M : **

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community

• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $73,928-$83,169 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

EEOC Code: PRO