Job Description

As Head of Supply Planning for North America, you will play a critical senior leadership role in driving business performance through a highly effective, customer- and market-focused supply planning organization. Your main focus will be to lead and integrate all Supply Planning activities across the Continent, ensuring efficient and commercially relevant execution that delivers strong business results, healthy inventory, high availability, and sustainable profitable growth.

You will own the end-to-end supply planning process, from demand translation and buy quantification through allocation, replenishment, and inventory optimization, always balancing customer needs, market realities, operational efficiency, and business performance.

This role requires a highly strategic, forward-thinking senior leader with a strong track record of delivering measurable business results in complex, fast-paced environments. You bring the ability to connect long-term strategic direction with operational execution, while building strong partnerships across teams, functions, markets, and global stakeholders to ensure alignment, clarity, and speed in decision-making.

As the primary Continent voice for Supply Planning towards both Continent, General Manager’s, Commercial Team’s and Global leadership, you will influence key business decisions, proactively identify risks and opportunities, and drive continuous improvements across systems, processes, and ways of working to strengthen execution and enable future growth.

Success in this role requires exceptional communication, stakeholder management, and influencing capabilities. You can navigate across multiple senior leadership forums with confidence, communicate with clarity and impact, simplify complexity, and create strong alignment across diverse stakeholders and teams. You are a trusted partner who can challenge constructively, inspire collaboration, and mobilize teams around common business priorities.

Equally important, you will lead and inspire the leadership team by building a high-performing organization grounded in accountability, collaboration, business ownership, and continuous development. You lead with equal focus on both the “what” and the “how”, consistently delivering strong business outcomes while fostering an inclusive, values-driven culture and strong cross-functional partnerships.

This on-site role reports into our Managing Director for North America and is based out of the New York Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Driving Business Performance Through End-to-End Supply Planning

• Lead the totality of Supply Planning activities across the Continent, ensuring planning decisions effectively support business goals, customer expectations, and market needs
• Deliver strong and sustainable business results through efficient, agile, and commercially relevant supply planning execution across all markets
• Own and steer the end-to-end planning process from demand translation and buy quantification through allocation, replenishment, and inventory optimization
• Drive high availability, healthy inventory levels, stock efficiency, and strong sell-through performance while balancing profitability and customer experience
• Proactively identify business risks, opportunities, and structural challenges, translating insights into actions that improve performance and strengthen future readiness
• Act as the escalation point for complex or cross-market supply and allocation challenges, driving swift resolution and alignment across stakeholders
• Continuously improve ways of working, planning parameters, systems, and decision-making processes to strengthen efficiency, responsiveness, and business impact

Strategic Leadership & Cross-Functional Partnership

• Serve as the primary senior representative and spokesperson for Continent Supply Planning towards Continent leadership (MD Continent, General Managers and Global stakeholders
• Act as a trusted advisor and strategic business partner across senior leadership forums, contributing with strong business acumen, strategic perspective, and solution-oriented thinking
• Build strong partnerships across commercial, product, logistics, controlling, and global planning teams to ensure aligned priorities and integrated business execution
• Represent the North America perspective in global forums, ensuring market realities, customer expectations, operational complexities, and commercial opportunities are reflected in decision-making
• Influence strategic direction through data-driven insights, strong business judgment, and forward-thinking planning recommendations
• Drive alignment across teams and peers through collaborative leadership, exceptional communication skills, and the ability to navigate complexity with clarity, confidence, and speed
• Communicate clearly and effectively across all organizational levels, translating complexity into actionable direction and ensuring strong stakeholder engagement and understanding
• Partner closely with Global Supply Planning to enhance systems, planning tools, governance, and process effectiveness to support long-term business growth

Leadership & Team Development

• Lead, coach, and develop the Continent Supply Planning leadership team, building strong functional expertise and future-ready capabilities
• Create a high-performing culture focused on accountability, collaboration, continuous improvement, and delivering results through strong teamwork
• Establish clear ways of working, KPI governance, and performance management frameworks across Planning Regions and Markets
• Inspire teams through empowering leadership, clear direction, and a strong focus on both business performance and people development
• Lead with equal emphasis on achieving outstanding results and building strong, values-driven partnerships and team culture

Qualifications

Who You Are

• 10+ years of experience within Supply Planning, Commercial Planning, Supply Chain, or related business functions in retail.
• Proven track record of delivering strong and sustainable business results in complex, fast-paced, multi-market organizations
• Strong senior leadership profile with demonstrated success influencing business direction and leading through complexity and transformation
• Exceptional communication, stakeholder management, and influencing skills, with the ability to build trust and alignment across senior leaders, peers, and teams globally
• Strong strategic and forward-thinking leadership capabilities with the ability to translate business strategy into operational execution and measurable outcomes
• Demonstrated success leading large teams and driving performance through collaboration, accountability, and strong people leadership
• Strong commercial mindset with deep understanding of customer needs, market dynamics, inventory optimization, and operational efficiency
• Proven ability to lead through complexity, prioritize effectively, and drive alignment and decision-making across multiple stakeholders
• Strong focus on both the “what” and the “how” — consistently delivering results while fostering collaboration, inclusion, and strong values-based leadership
• Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Business Administration, Economics, or a related quantitative field

Additional Information

Why You’ll Love Working at H &M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community

• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $252,000-$327,500

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Job Status: Salary, Exempt